Expanded 24×7 Support in Snell

Sep 10, 2019

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With new classes, instructors, and course materials, there are lots of things to remember at the beginning of a semester. Fortunately, the need to memorize two separate locations for Snell Library’s IT Service Desk and ResNet services is no longer one of them.

Northeastern students in Boston now have a one-stop shopping experience for all their tech needs—including hardware fixes, warranties, anti-virus removal, and more.  

“Snell is a popular, centrally-located area that hosts central IT’s walk-up help desk,” says Michael LaBollita, one of the IT Service Desk managers.

This allows any Northeastern community member to access computer support 24×7. While ResNet services have always been available and supported by ITS, they are now been realigned with the Customer Experience team—a move LaBollita says was created to enhance the convenience of these services.

“ITS Customer Experience is excited to be able to offer a larger set of knowledge and experience to assist the community’s ever-evolving needs and wants,” LaBollita says.

Snell Library has grown increasingly tech-driven in recent years to give students, faculty, and staff a reliable and innovative experience in their Northeastern learning endeavors. LaBollita reveals the ResNet realignment is “another way we provide support for the community.”

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