Expanded 24×7 Support in Snell

Sep 10, 2019

Home » Teaching and Learning » Expanded 24×7 Support in Snell

With new classes, instructors, and course materials, there are lots of things to remember at the beginning of a semester. Fortunately, the need to memorize two separate locations for Snell Library’s IT Service Desk and ResNet services is no longer one of them.

Northeastern students in Boston now have a one-stop shopping experience for all their tech needs—including hardware fixes, warranties, anti-virus removal, and more.  

“Snell is a popular, centrally-located area that hosts central IT’s walk-up help desk,” says Michael LaBollita, one of the IT Service Desk managers.

This allows any Northeastern community member to access computer support 24×7. While ResNet services have always been available and supported by ITS, they are now been realigned with the Customer Experience team—a move LaBollita says was created to enhance the convenience of these services.

“ITS Customer Experience is excited to be able to offer a larger set of knowledge and experience to assist the community’s ever-evolving needs and wants,” LaBollita says.

Snell Library has grown increasingly tech-driven in recent years to give students, faculty, and staff a reliable and innovative experience in their Northeastern learning endeavors. LaBollita reveals the ResNet realignment is “another way we provide support for the community.”

Read More Articles

Tech Updates

Student Tech Update 01/19/21: Spring into the New Year with these Tech

Find updates about the dynamic scheduler, including the ability to indicate preferences by individual class session, Adobe Creative Cloud licenses, laptops for loan, and more.

Tech Updates

Faculty and Staff Tech Update 01/19/21: Resources to Spring into the New Year

Find resources for returning to the classroom to teach, training opportunities for Gradescope and Microsoft Teams, an important reminder about passwords, and more.

Tech Updates

Faculty and Staff Tech Update 12/08: Back in the Classroom Bootcamp, New Tech Training Offerings, and More

The final Tech Update of 2020 shares relevant and timely resources with you as teaching, research, and business operations moved online only.