Alert: All University Services Restored

Update (5:33 p.m.) 

The Amazon Web Services (AWS) issues have been resolved. All University services have been restored and should return to normal working order, if they haven’t already.

Please contact the ITS Service Desk if you notice any lingering issues. ITS can always be reached at 617.373.4357 (xHELP) and

Amazon Web Services (AWS) is experiencing widespread technical issues on the East Coast, which is impacting several Northeastern services. These may include:

  • Blackboard
  • Digication e-portfolio
  • Tegrity Lecture Capture
  • Qualtrics
  • Campus Pack
  • Cielo24
  • VoiceThread
  • Digital Signage

Information Technology Services (ITS) is monitoring the issue and working with Amazon and our service providers to restore all effected services as quickly as possible.

We thank you for your patience and will continue to provide updates as services are restored.

Check back here and on the Northeastern ITS Twitter for updates as they become available.

NOTE: If you have any questions or concerns, ITS can always be reached at 617.373.4357 (xHELP) and

Updated March 2017