Gartner IT Library

Northeastern ITS provides Northeastern University faculty, staff and students with FREE access to the resources of the Gartner IT Library through its online database. Gartner, the world’s leading information technology research and advisory company, is an...

Multi-Factor Authentication (MFA)

What is MFA? Northeastern is taking greater steps to fully secure all members of the Northeastern community by implementing Multi-Factor Authentication (MFA) services, an added layer of security for your Northeastern accounts and information. MFA, a service provided...

Windows 10

  All faculty, staff and students have access to the Windows 10 operating system in labs, on your own personal computers and on Northeastern–owned faculty and staff computers, both managed and unmanaged.  Windows 10 will become available in the classrooms for...

Video Conferencing with Recording

Northeastern Information Technology Services provides video conferencing through BlueJeans. BlueJeans is a cloud-based video conferencing and content-sharing service that offers interoperability with multiple platforms. Using BlueJeans, you can meet, share content,...

PlayPosit Interactive Video

Get more details about Northeastern’s use of PlayPosit on the Academic Technology Services Playposit Interactive Video website PlayPosit is an online learning environment to create and share interactive video lessons. The simple and intuitive browser interface...

Solstice Device

Solstice enables multiple users to connect simultaneously to a shared display using a range of devices over a WiFi or Ethernet network. With a Solstice Pod connected display in the room, any number of users can instantly connect, share and control the display,...

NVivo

NVivo is software that supports qualitative and mixed methods research. It’s designed to help you organize, analyze and find insights in unstructured, or qualitative data like: interviews, open-ended survey responses, articles, social media and web content. Watch this...

Multisim

Multisim is an industry-standard, best-in-class SPICE simulation environment. It was designed to build expertise through practical application in designing, prototyping, and testing electrical circuits. The Multisim design approach helps you save prototype iterations...

LabVIEW

LabVIEW is a highly productive development environment for creating custom applications that interact with real-world data or signals in fields such as science and engineering. Platforms: Windows, Mac, Linux Vendor Information: National Instruments Features LabVIEW...

Qualtrics Survey

What is Qualtrics?   Qualtrics, Northeastern University’s official web-based survey software, is available to all current Northeastern faculty, staff and students. The survey tool supports research, teaching and administration by allowing users to create survey...

eduroam

eduroam (educational roaming) is a secure, worldwide roaming wireless access service developed for, and used by, the international research and education community. This reciprocal global authentication system enables Northeastern students, faculty, and staff to...

ServiceNow

ServiceNow is the Northeastern community’s gateway to Information Technology Services customer support. The portal services the university in many ways, providing the ability to make technology requests, report issues, track incidents, search for information on...

Web Hosting Services

ITS offers web hosting solutions for university members who wish to create university-connected websites. This includes a www.northeastern.edu/____ site hosted on the NUWeb servers. Access Web hosting is available for all full-time faculty and staff, as well as...

Equipment Available For Checkout

  © Wilson Architects, photographer Anton Grassl | Esto   The Help & Information Desk, located on the second floor of the Snell Library, provides faculty, staff and students with media equipment and technical support for group work, classroom instructional...

Plotter Printing

Information Technology Services has two production-quality HP plotters that Northeastern students may use. Located in 138B Snell Library, large-format plotter printing is a managed service, staffed by ITS Customer Service staff who are able to assist you with the...

Microsoft Office 365

Sign into the Northeastern Office 365 Outlook Web App Visit Login Page Discover the Power of Office 365   All Northeastern University faculty, staff, and students have access to a number of cloud-based collaboration tools, including Exchange Online for email,...

Faculty/Staff Email & Calendar

All faculty and staff are provided with an @northeastern.edu email account upon his/her start date. Information Technology Services (ITS) uses Microsoft Office 365 Exchange, which is accessible through Microsoft Outlook (Windows/Mac), the Outlook Web App (OWA) and...

OneDrive for Business – Office 365

Sign into the Northeastern Office 365 Outlook Web App Let's Go! OneDrive for Business is part of Microsoft’s Office 365 product suite and provides all students, faculty, and staff multiple types of cloud-based services, depending on how you choose to use...

Microsoft Office – Mac

You can create professional documents and presentations with Office 2011 available for the Mac. Office for Mac 2011, which includes Word, Excel, PowerPoint and Outlook, is compatible with Office for Windows, to enable collaboration on documents with virtually anyone,...

Microsoft Office – Windows

Microsoft Office for Windows is available in a number of different ways. To find what version is available to you: First determine your role – faculty/staff or student. Then select a computer type – Northeastern-managed, Northeastern-owned but not managed, or personal...

Available Software

Information Technology Services provides an extensive array of software to students, faculty and staff. In addition to the featured software titles below, there are applications available via several software access methods depending on licensing agreements,...

SPSS

IBM SPSS Statistics is a comprehensive set of data and predictive analytics tools. In addition to statistical analysis, data management and data documentation are features of the base software. IBM SPSS Modeler is a data mining and text analytics software application...

SAS & JMP Pro

SAS (originally, Statistical Analysis Software) is an integrated system of software applications for data entry, retrieval, management and mining; report writing and graphics; statistical analysis; and business planning, forecasting and decision support. JMP Pro is a...

MATLAB

MATLAB is a high-level language and interactive environment that lets you focus on your course work and applications, rather than on programming details. It enables you to solve many numerical problems in a fraction of the time it takes to write a program in a...

Mathematica

Mathematica is used in engineering, mathematics, finance, physics, chemistry, biology, and a wide range of other fields. Mathematica is ideal for course lecture slideshows, student exploratory projects to support a text, faculty or student computations and...

ArcGIS

ArcGIS is for geospatial data analysis and more. ESRI’s ArcGIS is a leading GIS software with tools and capabilities for gathering, editing, analyzing, and modeling data. ArcMap offers a comprehensive GUI and a suite of geoprocessing functions for both raster-...

Salesforce.com

Salesforce.com is a cloud-based customer relationship management product that supports a suite of applications available from Information Technology Services. Since Salesforce.com integrates with other platforms used by the university such as the myNortheastern...

Core Business Services

Northeastern utilizes Ellucian’s Banner product for many of the university’s core business functions. Banner underlies many of the services available on the myNortheastern portal, such as Employee Self-Service for faculty and staff members’ HR...

Network Printing

Faculty and staff using computers connected to NUnet or NUwave also have access to office printers over the network. ITS maintains and updates print drivers and configurations for all ITS-managed HP networked printers. Departments are encouraged to purchase HP...

Consultation & Training

See schedules and courses on the Academic Technology Services Customized Solutions website Academic Technology Services regularly consults with departments, programs, and the university at large to customize training and technology solutions for their specific needs....

Adobe Creative Cloud

Adobe Creative Cloud provides digital media creation and design-related software applications and services, including Adobe Acrobat Pro DC, Adobe InDesign, Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver, Adobe Animate, Adobe Lightroom and Adobe Muse. Creative...

Software Acquisition & Distribution

Faculty and staff whose departments and colleges have unique software needs should contact Information Technology Services to assist with the purchase, licensing and distribution of discipline-specific software. ITS is Northeastern’s centrally managed software...

Software Overview

Faculty, staff and students are eligible to access software resources for academic pursuits, research endeavors, and administrative business processes at Northeastern University. ITS supports a wide variety of applications including Microsoft Office 365 for both...

Consulting Services

Information Technology Services provides a wide range of technology consultation and development services to the university. Please contact the ITS Service Desk at 617.373.4357 (xHELP), email help@northeastern.edu or initiate a chat session to engage ITS in a...

Server & Database Hosting Services

Information Technology Services, acting as a host, provides the computer infrastructure for faculty and staff who require a secure environment for housing servers, databases and applications. Services include: Server Hosting – Consulting, server procurement,...

Instant Messaging

Faculty and staff can use Microsoft Lync or Skype for Business on and off campus for a range of collaboration activities, including instant messaging, presence information, AV/Web conferencing, whiteboarding, screen sharing, application sharing and file transfers....

Mobile Devices

As smart phones, tablets and other mobile devices have become an essential part of our lives, ITS strives to ensure enterprise systems and software remain compatible with the popular devices and operating systems. Below we have provided tips and tricks that you may...

Northeastern Mobile App

The Northeastern University mobile application keeps current students, prospective students, and university faculty and staff updated on news, information and important services. Information Technology Services helped design the app to be used on both iPhone and...

FACT in Blackboard

The Faculty and Advisor Communication Tool (FACT) is located in the faculty view of each course in Blackboard. Throughout the term, faculty can use FACT to identify those students who are experiencing difficulty, and to notify both the students and their advisors....

Appointment Calendar

The Appointment Calendar, a Salesforce.com application, allows advisors and other staff members to setup availability for student appointments, walk-ins, or other “appointment blocks.” Students can then access this availability and book individual...

SharePoint

SharePoint, part of the Office 365 suite of applications, is a web-based collaborative workspace tool that allows faculty and staff to share documents and files, post announcements, manage team calendars, create forms and background workflow, organize information, and...

Conference & Event Technology Support

The Conference and Event Support service includes technology support for many university-sponsored, non-classroom functions such as meetings, seminars and conferences on Northeastern’s Boston campus. Upon request, Information Technology Services support may...

Classroom Technology Support

  Any member of the Northeastern community may request audio-visual equipment at Northeastern University’s Boston campus for use in the classroom, within Snell Library or for special events. The ITS staff also offers technical assistance for individuals as...

Computer Technology Support

Information Technology Services provides support for student-owned computers and university-funded faculty/staff computers. In addition to support for their own desktop and laptop computers, students can visit ResNet in Speare Commons to request device registration,...

Technology Support

Information Technology Services provides technical support to enable the successful use of computer and presentation technologies. Computer Technology Support – Support for student and Northeastern-managed computers. Students ITS provides support for individual...

ITS-Managed Computer Labs

Information Technology Services manages several computer labs on the Boston campus which Northeastern students, faculty and staff may use. ITS-managed computer labs offer access to the university’s extensive library of software applications and to printers where...

Other Training Resources

NERCOMP NERCOMP’s (www.nercomp.org) mission is to enhance the communication and dissemination of information related to the use of computers, networks and information technology in education, academic research and educational administration throughout the...

Online Training

ITS offers free web-based training on many popular applications and security awareness. This training is available to students, faculty and staff at anytime and anywhere you have access to the Internet. Lynda.com Broad-Based Online Training ITS Information Security...

Training

Information Technology Services provides training for students, faculty and staff for a wide range of subjects and skills. Training Services include: Online Training – Extensive training is available to the entire Northeastern community from multiple online...

NUwave

For wireless network access, all faculty, staff and students must use NUwave, the secure/encrypted wireless network available for authenticated users in academic and administrative locations and in university-owned residence halls. Students, faculty and staff...

NUnet

NUnet provides the Northeastern community with redundant, high-bandwidth, high-availability wired connectivity from Northeastern’s data network to the Internet, Internet2 and to the university’s internal computer resources. Faculty and staff connected to...

Network Services

Network Services provides the infrastructure and support services that enable faculty, staff and students to connect their devices to other devices on a given network and to the Internet. Access to each network is provided based on your role within the Northeastern...

Mailing List Subscriptions (LISTSERV)

Faculty, staff and Sponsored Account holders may request the creation, use and administration of customized email discussion/e-newsletter lists that can be used to distribute email to a group of people. Known as mailing or distribution lists, these are provided using...

Network Shared Storage

Faculty and staff members may request centralized network file storage on a common, network-accessible server for their college, department or group. Each storage area has a designated administrator who determines the level of access for members of their group. Once...

Hardware Overview

Information Technology Services (ITS) provides standard hardware configurations for faculty and staff, along with ITS-managed computer labs. ITS consults directly with Dell and Apple to select computer configurations that best fit the needs of faculty, staff and...

Knowledge Base

If you are looking for information on Northeastern-specific technologies, you should visit the ITS Knowledge Base, which is always available and searchable. There are hundreds of Northeastern-specific articles covering: Accounts & Access Blackboard Classroom...

Security Services (SecureNU)

Information Technology Services (ITS) provides a range of security services to assist all members of the Northeastern community in protecting their information, their computers and their networks. The policies governing use of the Northeastern’s computer and...

Teaching & Learning Resources

Students and faculty can use a variety of academic technologies and services available from Information Technology Services (ITS) to support and enhance the teaching and learning experience. Accessibility Support – Tools and resources for providing an accessible...

Virtual Private Network (VPN) – Remote Access

A Virtual Private Network (VPN) provides students, faculty, staff and Sponsored Account holders with end-to-end secure remote access between a computer or device in a remote location and on-campus resources, such as your Northeastern computer and servers. While...

CrashPlan Backup

CrashPlan is a secure cloud-based computer backup service available to faculty and staff to protect or restore your work data on Northeastern-owned computers. Individuals using this service can select which folders and files to back up (with the exception of certain...

myFiles

ITS is working on a phased retirement of myFiles, which began with student accounts. Faculty and staff are encouraged to migrate content stored on myFiles to either a local machine or a cloud-based alternative, such as OneDrive for Business. Please keep in mind that...

Automated Call Distribution (ACD)

The Automated Call Distribution (ACD) Service is a server-based call processing/distribution system used to automatically route calls to call centers and departments. Calls are managed based on the number called, and the associated database of handling instructions...

Telephone Services & Equipment

Faculty/Staff Information Technology Services (ITS) provides telephone services and equipment to Northeastern faculty and staff for various uses. These services are: Office Telephones and Voicemail Mobile Devices Automated Call Distribution (ACD) Students Residence...

Office Telephones and Voice Mail

Information Technology Services (ITS) provides desktop voice communication services to the faculty and staff using traditional analog and digital landline office telephones. The system provides basic and enhanced features–such as three-way conferencing, call...

Online Accounts

At Northeastern you have core online account types that reflect your role at Northeastern and provide the necessary level of access to networks, applications and other resources. Students Faculty/Staff Other Account Holders Students myNortheastern: For information on...

myNortheastern Portal

Sign into the myNortheastern Portal Visit Login Page Northeastern’s Online Portal myNortheastern – the online portal for the Northeastern community – is a central resource for faculty, students, staff, and parents. Your myNortheastern username and...