Classroom Troubleshooting

Sometimes technology doesn’t work as planned and hoped for. While the goal is to ensure that it does work or that issues are resolved as quickly as possible, teaching and learning doesn’t stop. Below are some suggestions for how to continue teaching and engaging with students during class sessions.

Is the computer not working?

  • In a room with HDMI connections to the projector, bring your own device to Join the Zoom or Teams session, and unmute your mic so that remote students can hear you. Share your screen to the remote audience as you would with the classroom computer.
  • In a NUflex room, choose the Solstice option on the AV panel and share your screen through the Solstice. Unmute your mic so that remote students can hear you. Share your screen to the remote audience as you would with the classroom computer.
  • If there is no way to connect to room AV, ask students to join the Zoom or Teams session on their personal devices. They should mute speakers and their microphones so they can follow along with your presentation without causing echo.

Is the camera not working?

  • If you usually write on the chalkboard and your room has a touchscreen monitor, share your screen to the remote audience, open up PowerPoint and use inking to write out your lecture using the digital screen.
  • If you have a tablet or a touchscreen computer, you can connect it to the room audiovisual equipment as described above.
  • Find a video lecture online to share with the class. Pause the video when you would like to provide more context to a topic or provide alternative explanations if the presenter misses the points you would have made.
  • If you would just like students to see your face, you can connect a laptop to the room equipment or use your phone to join the Zoom session and use that camera.

Is the audio not working? Or does the room lack microphones in the student areas?

  • Join with a personal device and use the mic and speakers on your computer to provide audio to the remote audience.
  • Learn about facilitating discussion-based courses in rooms without microphones in the student areas of the rooms.
  • Join the session with your cell phone so that the remote audience can hear you.
  • Distribute links to videos and other content in Canvas.

Is the control panel not working?

  • If there is no way to connect to room AV, ask students to join the Zoom or Teams session on their personal devices. They should mute speakers and their mics so they can follow along with your presentation without causing echo.

Need some more ideas?

Faculty looking for additional ideas for engaging and connecting with students may consider booking a consultation with an Academic Technology Scholar. Academic Technology Scholars provide a unique student perspective along with academic technology expertise. Request a consult today.