What is eduroam?
eduroam (educational roaming) is a secure, worldwide roaming wireless access service developed for, and used by, the international research and education community. This reciprocal global authentication system enables Northeastern students, faculty and staff, and Sponsored Account holders with Northeastern email to securely access the eduroam wireless network at over 5,000 participating locations worldwide.

The video below explains how eduroam works:

Where is eduroam available?
At Northeastern – eduroam is available in all administrative and academic buildings at Northeastern University, including the graduate campuses in Seattle, Charlotte, Toronto and Silicon Valley, and all Boston-area campuses and facilities.

Outside of Northeastern – eduroam is available at more than 5,000 colleges, universities and research institutions around the world. The eduroam website provides a full list of its members in the United States and internationally  (the maps may take a moment to load). The idea for eduroam was born out of research collaboration in Europe, so this region has the largest representation of eduroam institutions.

Who can access eduroam?
Northeastern students, faculty and staff, and Sponsored Account holders with Northeastern email can connect to eduroam at any participating eduroam location. NOTE: While on campus, it is recommended that Northeastern students, faculty and staff connect to NUwave, rather than eduroam, as as NUwave is more widely available and will allow for seamless connectivity. Only academic and administrative buildings at Northeastern have access to the eduroam network. You may find it helpful to adjust your network priorities using the post PRO TIP: Setting a preferred wireless network, so that you connect to NUwave first, then eduroam.

Guests coming from an eduroam institution visiting Northeastern can access the wireless network using the eduroam credentials as defined by their home institution. The eduroam website provides a full list of its members in the United States and internationally  (the maps may take a moment to load).

Will I have to enter my credentials every time in order to connect to eduroam?
Similar to NUwave, once your have configured a computer or device to connect to the eduroam network at one participating institution, you should automatically connect to the network at every participating institution you visit. ITS strongly recommends that you configure your computer and devices for eduroam while you are at Northeastern, as this will make it easier to troubleshoot any issues with the ITS Service Desk. It is also suggested that you adjust your network priorities at that time using the post PRO TIP: Setting a preferred wireless network, so that you connect to NUwave first when it is available, then eduroam.

What does eduroam offer access to? Are there any restrictions?
Off campus on eduroam, Northeastern users may need the VPN to access certain Northeastern resources. On campus on eduroam, you will have the same access to Northeastern resources as you do when connected to NUwave, but note that it is restricted to administrative and academic buildings.

Guests coming from an eduroam institution have full general Internet access with the exception of peer-to-peer sharing, which is banned.

What is the difference between the NUwave-guest wireless network and eduroam?
Both NUwave-guest and eduroam are wireless networks that can be used by guests. ITS highly recommends that campus visitors from a participating eduroam institution connect to eduroam network, as it offers several advantages: 1) It is a secure wireless network, 2) there is no additional registration required – simply enter and save your eduroam credentials for easy wireless access, or automatically connect if your credentials are saved, 3) there is no usage time restriction, and 4) peer-to-peer sharing is the only network access that is restricted.

Campus visitors not from a participating eduroam institution should register to use NUwave-guest, which provides limited, unsecured Internet access.

How do I get help if I cannot connect to eduroam?
Northeastern users off campus at a participating location

  • Ensure that you are connecting the “eduroam” wireless network.
  • Ensure that you are entering your username as [myNortheastern username]@northeastern.edu and that your myNortheastern password is correct.
  • For assistance, please call the ITS Service Desk at 617.373.4357 (xHELP).

Northeastern users on a Northeastern campus

  • Please call the ITS Service Desk at 617.373.4357 (xHELP).
  • NOTE: It is recommended that when you are at Northeastern you should use NUwave for seamless coverage.

eduroam guests at Northeastern

  • Confirm that your institution is on the list of participating organizations on the eduroam website.
  • Ensure that you are connecting to the “eduroam” wireless network.
  • Verify that your login credentials are correct with your home institution.
  • For assistance, please contact the support group at your home institution.

I’m getting a weak eduroam signal on campus. What’s wrong?
If the signal strength is low and you believe the area should be covered by eduroam, please contact the ITS Service Desk at 617.373.4357 (xHELP) or help@northeastern.edu.