This page will soon be retired.
For answers to your tech questions, please search the knowledge base on the ITS service portal.
You can access the Knowledge Base directly on the myNortheastern portal. It is also a a link on the menu of the ServiceNow portal (requires your myNortheastern login). See How To: Access and use the Northeastern ITS Knowledge Base.
Who can use the Knowledge Base?
It is available to everyone with a myNortheastern username and password.
What can I do to get fewer results displayed?
Knowledge Base searches function much like Google searches do – including using quotation marks around specific phrases. Use specific terms such as the version of an operating system or title of the software.
Can I email a solution?
At the bottom of each solution, you will find a Permalink that you can copy and paste into an email.
What do I do if I think the answer is wrong or a link doesn’t work?
You can use the “Feedback” section at the bottom of the solution to send a comment or a question to the Knowledge Base content editors. Your contributions are appreciated.