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For answers to your tech questions, please search the knowledge base on the ITS service portal.

I am connected via Ethernet cable, but I have no connection. What do I do?
If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP), email or initiate a chat session.

I’m on a graduate campus. I don’t need to connect via VPN?
No, Northeastern graduate campuses are wired directly to NUnet.

Does Northeastern recommend that I regularly change my password?
Yes. Passwords should be changed regularly to maintain account security.

How do I change my password?
You can change your password or challenge question by logging on to the myNortheastern portal and clicking on Account Settings.

I forgot my myNortheastern password, how do I reset it?
You can reset a forgotten password from myNortheastern by clicking on ‘Forgot your password?’ on the myNortheastern login page.