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For answers to your tech questions, please search the knowledge base on the ITS service portal.
What is Office 365 ProPlus?
It is the Northeastern license that allows Northeastern students, faculty and staff to download the Office suites.
How is it different from the version of Office that I normally install?
Office 365 ProPlus is a subscription model, which means that the most recent version of the Office suite will be available at all times for download or upgrade, while you are employed at Northeastern.
So if I want Office on my work computer, I should download this?
No. The Office 365 ProPlus versions are only for use on personal computers.
How does the download work?
You must log in to the Office 365 portal to download, and then use your Office 365 credentials to install. See the How To’s for download and installation instructions on Windows and Mac.
When I tried to get to the Software page through Office 365 Settings page, it said I don’t have a license. What should I do?
If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP), email firstname.lastname@example.org or initiate a chat session.
I saw something about installing it on multiple computers?
Under the Office 365 license you have through Northeastern, you may download and install Office on up to five computers, Windows or Mac.
NOTE: Every copy of Office that you install from your Office 365 account is connected to Northeastern through your Office 365 credentials, including access to all of the cloud services. It should only be installed on computers that you are personally using.
You can use your Office 365 credentials to access your account through the Office mobile apps on up to five devices. See How To: Download and install the Office 365 mobile apps.
What about OneDrive?
OneDrive for Business access comes with your Northeastern license.
If you have installed Office 2016 for Windows or Office 2016 for Mac on a personal or unmanaged computer, you can sign in to Word, Excel or PowerPoint with your Office 365 credentials to access OneDrive for Business directly through each application. See How To: Open and Save files to OneDrive in Office or How To: Open and Save files to One Drive in Office 2016 for Mac.
On Windows, you can also use the OneDrive for Business 2013 application in the suite to sync your OneDrive content to your computer. See How To: Set up or install the OneDrive for Business sync app. According to Microsoft, a OneDrive sync app for Mac is scheduled for release by the end of 2015.
The Office 365 web portal also provides access to OneDrive for Business on all Windows and Mac computers. And you can access it through the mobile apps on iOS devices. See the OneDrive for Business page for details.
So if I install a version of Office downloaded from Office 365 on a personal computer, I’ll always be able to get the latest version of Office?
Yes, while you are an eligible employee. However, your Office 365 access is tied to your Northeastern license, so for all faculty and staff, your access to all Office 365 services ends when you leave the university. Whatever version of Office you have on your computer through that license will at that time revert to read-only. However, you can choose to sign up for a separate personal Office 365 account.
I’m on Windows and I already have a version of Office 2013 on my computer. Will the Office 365 version of Office 2016 overwrite that?
No, they will run side-by-side. Your purchased Office 2013 is separate from the Office 2016 made available through your Office 365 license.
I’m on Mac and I already have a version of Office 2011. Will that get overwritten by the Office 2016 from Office 365?
No, they will run side-by-side. Your purchased Office 2011 for Mac is separate from the Office 2016 for Mac made available through your Office 365 license.
A while after installation, I got a pop-up asking me to sign in again with my Office 365 account. Why?
Microsoft will regularly verify your Office 365 account in the background. This should go through with no further action on your part. However, you may be prompted to reauthenticate your license; failure to do so will result in the installed software reverting to read-only status, and loss of access to OneDrive and mobile applications. If the authentication does not work and you believe you should still have an active Office 365 account, contact the ITS Service Desk at 617.373.4357 (xHELP), email@example.com or initiate a chat session.
I’ve heard Office 2016 is a big update, what’s different vs Office 2011?
The overall look and feel of the main Office 2016 for Mac applications (other than Outlook) matches Office 2013 products, bringing it more in line with the Windows, mobile and web-based experience of these applications. If you have been using Office on these other platforms, the experience will be very similar. Like Office 2013 and other Office 365 products, Office 2016 for Mac can be cloud-connected. This new version is intended to pair with the web-based and mobile applications, allowing for seamless document editing on any computer or device. For more, check out the Microsoft training and quick guides.