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For answers to your tech questions, please search the knowledge base on the ITS service portal.

I can get to the NUwave wireless network in my residence hall. Why would I want to be tethered to a hard line connection?
The ResNet network is faster than NUwave, which makes it easier to use online applications, such as Blackboard. NUwave is also currently available only in certain residence halls.

I am connected via Ethernet cable, but I have no connection. What do I do?
Contact the ITS Service Desk at 617.373.4357 (xHELP) and press 2 for ResNet.

Does Northeastern recommend that I regularly change my password?
Yes. Passwords should be changed regularly to maintain account security.

How do I change my password?
You can change your password or challenge question by logging on to myNortheastern and clicking on Account Settings.

I forgot my myNortheastern password, how do I reset it?
You can reset a forgotten password from myNortheastern by clicking on ‘Forgot your password?’ on the myNortheastern login page.