Appcloud – Appcloud provides students, faculty and staff using a Windows, Mac, Android or iOS device with anytime, anywhere access to a Windows 10 desktop and applications.

ATS – Academic Technology Services, a group within ITS who deliver innovative, effective, and flexible technology solutions that support teaching and learning at Northeastern.

Banner – Basis of many of the university’s core business functions such as finance and student or employee data. See also Self Service Banner (SSB) and Internet Native Banner (INB).

CATLTR – Center for Advancing Teaching and Learning through Research offers opportunities for faculty to apply strategies grounded in research to optimize learning.

Change Request – A request to modify an existing service or to offer a new service. Also referred to as a Request for Change (RFC).

Classroom Response System – An interactive means of creating assessments and collecting data in a learning environment.

DMC – Digital Media Commons, located on the second floor of Snell Library, is a collaborative learning facility with media-rich work areas and professional-grade creation technology.

DSC – Digital Scholarship Commons, located on the second floor of Snell Library near ATS and the CATLTR, is a creative environment where faculty can come and learn at their own pace, drop by to discuss an issue with staff or colleagues, meet casually with other faculty, or schedule some time to work on a project with the staff.

E-Portfolio – An interactive, web-based package used to showcase the work and ideas of faculty, staff, and students.

FACT – The Faculty Advisor Communication Tool to track communication and facilitate identifying and assisting students experiencing difficulties.

HPC – High-performance computing is the aggregation of computer power to solve computationally complex problems.

HuskyCable HDplus – A suite of two services that make up Northeastern University’s cable television service, supported by Comcast. HuskyCable HD and IPTV are available in all university-owned residence halls.

HuskyCard – The identity card system at Northeastern which is used to access buildings and services

HuskyMail – Student email service provided in collaboration with Google.

INB – Internet Native Banner, an interface that allows the university to manage information related to students, human resources, finance, and advancement.

Incident – An incident is an unplanned interruption to a service or a reduction in the quality of a service provided and supported by Information Technology Services (ITS).

InfoCommons – The largest ITS-managed computer lab located on the first floor of Snell Library housing over 170 computers, both black & white and color printers, plotters and scanners.

Lync – Instant messaging application for faculty and staff integrated with Outlook and Sharepoint to display presence.

Mailing List – A subscription list (set up through software such as LISTSERV) that is used to distribute email to a group of people.

Malware – Viruses, worms, or other malicious applications designed to disrupt normal computer operations.

MFA – Multi-Factor Authentication, or MFA, is an added layer of security for Northeastern accounts and information. MFA requires users to authenticate their identity through a separate method, typically through the Duo mobile application, text message or by phone call, in order to gain access to their accounts.

MGHPCC – High-end research computing resources available to all users at Northeastern University, including faculty, students, staff, researchers, visiting scholars and partners. These resources include centralized high performance computing (HPC) clusters and storage, visualization, software, high-level technical and scientific user support, and education and training.

myNortheastern Account – The main source of your online identity at Northeastern used to authenticate access to university systems and resources.

myNortheastern Portal – An online central resource for faculty, staff, students, and parents providing access to university platforms and services tailored to your role at Northeastern.

Northeastern-Managed Computer – A university-owned Windows or Mac computer that has installed on it ITS’s standard software configuration, called the Northeastern image. To access software from newer images, some can be installed locally, but to update all software managed computers can be reimaged.

NUID Lookup – Application accessible through myNortheastern for authenticated faculty and staff to look up the NUID for a person associated with the university.

NUnetAccount – The account used to access the Northeastern network, standard applications, shared network storage, and network printers.

NUnet Network – A redundant, high-bandwidth, high-availability wired network available in academic, administrative and research facilities.

NUwave – A secure wireless network available to members of the university by using their myNortheastern username and password.

NUwave-guest – A wireless network accessible to those who register with limited Internet access to browsers, most browser-based applications and the guests’ VPN.

Office 365 Username – Northeastern uses Microsoft’s Office 365 services for faculty/staff email/calendar and cloud offerings. To access any Office 365 services, you must sign in with a separate username: [myNortheastern username] Your password for these services remains your myNortheastern password.

OWA – Outlook Web Application, now called Outlook Online, is the version of faculty/staff email available on the Web.

Pharos – The vendor supporting the Northeastern Printing Plan.

Qualtrics – A survey tool supporting research, teaching and administration by allowing users to develop and deploy surveys, store data and analyze results.

ResNet – The network for students living in on-campus residences.

ResNet Resource Center – The office located in Speare Commons supporting technologies used by students such as desktop and laptop computers, gaming devices, and HuskyCable television.

RFC – A request for change to ask that a current service be modified or to ask for ITS to provide a new service. Also referred to as a Change Request. – A suite of cloud-based customer relationship management products that underlies many services and functions of Northeastern’s departments.

SEP – Symantec Endpoint Protection, the university’s anti-virus software available to all members of the community on Software Downloads and on Northeastern-managed computers.

ServiceNow – Northeastern community’s gateway to Information Technology Services customer support.

Service Request –  A request for an existing service from the ServiceNow portal.

SharePoint – A web-based collaborative workspace tool that allows faculty and staff to manage the business processes in a secure environment.

Skype for Business – Faculty and staff can use Microsoft Lync or Skype for Business on and off campus for a range of collaboration activities, including instant messaging, presence information, AV/Web conferencing, whiteboarding, screen sharing, application sharing and file transfers.

Solstice – A tool to enable multiple users to connect simultaneously to a shared display using a range of devices over a WiFi or Ethernet network.

SSB – Self-Service Banner, which allows you to manage your own information in the core university systems. Course registration by students is done through SSB, for example.

Tegrity Lecture Capture – A tool to capture, store, index and view audio and video materials in Blackboard for use anytime and anywhere.

VPN – A Virtual Private Network provides end-to-end secure remote access between a computer in a remote location and on-campus resources.