Information Technology Services (ITS) is your source for technology support and services while you are a student. In preparation for your Northeastern career, below is important information you need to know prior to buying any computer, software, or printer. Learn more about ITS computer standards, discounts and services.
Computer Purchase Recommendations and Discounts
As a Northeastern student, you have access to special education discounts for new Apple and Dell computers. Log onto myNortheastern, select the Self-Service tab, and click the links located under “Tech Marketplace.” These computers meet university standards, receive full on-campus technical support (see next section), and offer greater savings than the standard Apple and Dell education discounts. Keep an eye on the Northeastern University Apple and Dell stores for back-to-school promotions that may be appearing. Prior to purchasing, please check with your college to determine if there are any additional computer requirements for your academic program. The new computer purchasing recommendations are available online.
Technical Support and Repairs
The ResNet Resource Center, located in Speare Hall, is your resource for technical support and hardware repairs on campus. As an authorized service provider for both Apple and Dell, the center provides warranty support and hardware replacement for computers with either an Apple or Dell warranty. ITS strongly recommends that you purchase extended AppleCare or Dell Complete Care warranties to protect your computer. Fee-based hardware replacement is also available for non-warranty computers.
You may also want to consider purchasing personal property protection to insure all of your electronics including computer(s), mobile device and other belongings. The plan covers against loss due to accidental damage (liquid spills, cracked screens) and theft, which are not covered under a manufacturer warranty. Dell Complete Care is the only warranty that provides coverage against accidental damage. Last academic year there were over 50 liquid spills brought to ResNew, and only about 10% of machines were salvageable. Details for insurance coverage are available on the Housing & Residential Life website.
FREE Microsoft Office 365
This fall the latest version of Microsoft Office 2016 will be made available to you for FREE through the Microsoft Student Advantage program. You will be able to install the digital version on up to five devices, and the license is valid while you are an active Northeastern student. At the start of the academic year announcements will be posted when the Microsoft Student Advantage program link is made available to incoming students on myNortheastern.
Printing at Northeastern
The Northeastern Printing Plan provides you with an annual $120 credit towards printing on campus. Swipe-to-print locations are distributed around the Boston campus, including the lobbies of many residence halls, so you do not need to bring a printer. A full list of printer locations is available on the Printing Plan website. NOTE: Personal printers are not allowed on Northeastern Networks on campus. Swipe to print is also available at most graduate campuses.
Appropriate Use Policy
Take the time to read the Appropriate Use Policy (AUP), which outlines the terms and conditions for using Northeastern’s information systems.
Questions or concerns? Please visit the ResNet Resource Center in the lower level of Speare Hall next to the HuskyCard Office, email email@example.com or call ITS Service Desk at 617.373.4357 (xHELP) or firstname.lastname@example.org.
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