Welcome Students

Information Technology Services is dedicated to supporting your Northeastern experience by providing technology assistance and guidance. We encourage you to visit the ITS Help and Information Desk on the second floor of Snell Library or ResNet at 4 Speare Commons when you are on the main Boston campus. You may also contact the ITS Service Desk by phone at 617.373.4357 (xHELP) or email help@northeastern.edu.

New to Northeastern

  • Get your Online Account – Includes your myNortheastern account and your @husky.neu.edu email address.
  • Locate your NUID Information – The key identifier for most university records and systems assigned to you when you become a part of the Northeastern community.
  • Determine whether you are buying a computer – Recommendations for discounted purchase of Apple or Dell computers which meet the current minimum system recommendations.
  • Once you have attended orientation you will have access to software to keep your computer safe and to get started in your courses. Software is available on myNortheastern through Microsoft Student Advantage, and Educational Resources including Blackboard, Software Downloads (where you will find your free copy of Symantec Endpoint Protection antivirus software), the Knowledge Base, and LinkedIn Learning Training.
  • In order to begin your Northeastern Printing Plan, log into your new myNortheastern account and click on the “Services & Links” page. Next, go to the “Software Downloads” tab and click on the “Virtual Print Client for Mac/PC” link. Finally, install this software.
  • Check out our Moving to Campus guide and our Computer Purchase Recommendations and Technical Support guide.

Current Students

  • Where to Go for Tech Support.
  • Appropriate Use Policy (AUP) – All students are responsible for following the Northeastern University Appropriate Use of Computer and Network Resources Policy.
  • myNortheastern – The gateway to information and services available to students where you may register for classes, check financial aid, pay bills, and more.
  • Blackboard Learn – The online classes and learning management system used at Northeastern.
  • NUwave Wireless Access – Secure wireless access using your myNortheastern username and password available in academic and administrative buildings and university-owned residence halls.
  • HuskyMail and G-apps – Email, calendaring, document sharing, etc.
  • Northeastern Printing Plan – Provides a limited amount of free printing on connected black & white or color printers located in campus buildings and some residence halls.
  • TV and HuskyCable Service – Free cable TV channels in residence halls and select Boston campus locations.
  • Information Security and Virus Protection – The SecureNU website provides guidance and notifications about how to keep your computer and information safe.
  • Appcloud – Virtual desktop access to university-licensed software applications
  • Knowledge Base – Your self-service 24 x 7 x 365 access to search for solutions relating to Northeastern University technologies and services.
  • ServiceNow – Your self-service gateway to report a technology problem or request technology-related services.
  • Telephone Support – Residence halls are equipped with phone jacks but students arrange their own service.
  • ITS Training – Information Technology Services offers free online training via LinkedIn Learning.

myNortheastern Accounts

All students receive myNortheastern accounts during the admissions or registration process. Your myNortheastern account grants you entry to the myNortheastern portal, Northeastern’s online community, where you may access online student services – register for classes, check your financial aid, pay bills, etc. –  as well as your HuskyMail and G-apps, campus announcements, calendar events and the Blackboard learning management system.

To obtain and claim your myNortheastern account:

  • Full-time Undergraduate Admitted Students: Upon acceptance, admitted undergraduate students have a myNortheastern account. You will need to go to myNortheastern and click on ‘Request Access’ to claim your account. That same account will be converted from Admitted to Enrolled Student before the start of the term. For more information read How To: Claim a student myNortheastern account.
  • NU Online (College of Professional Studies)/Graduate Students/School of Law Students: Students obtain accounts when they become active students and must go to myNortheastern and click on ‘Request Access’ to claim your account. For more information read How To: Claim a student myNortheastern account.


NUID Information

Your NUID is the key identifier on most university records and systems. You will need to provide this number for most academic and financial transactions. Your NUID is embedded in your HuskyCard and is used for access to residence halls, the library or other buildings, for obtaining computer prints from the Northeastern Printing Plan, and can be used as a debit card to pay for food and services at many locations around the Boston campus. Log in to myNortheastern to view your NUID number. Email studentaccounts@northeastern.edu with any questions about obtaining Husky ID cards.


Buying a Computer

As a Northeastern student, you have access to special education discounts for new Apple and Dell computers. Log onto myNortheastern, select the Self-Service tab, and click the links located under “Tech Marketplace.” These computers meet university standards, receive full on-campus technical support (see next section), and offer greater savings than the standard Apple and Dell education discounts. In the summer keep an eye on the Northeastern University Apple and Dell stores for back-to-school promotions that may be appearing. Prior to purchasing, please check with your college to determine if there are any additional computer requirements for your academic program. The new computer purchasing recommendations are available online.

ITS provides both Mac and Windows computers in the InfoCommons and other computer labs, as well as at mini-labs conveniently located around campus.


Where to Go for Tech Support

  • ResNet (student computer and residential network help, located in Speare Commons) – Computer recommendations, wireless information for students, free computer help services, HuskyCable support, and additional resources and links.
  • Help and Information Desk in InfoCommons (computer labs, quick print stations, and help desk located on the second floor of Snell Library) – See Hours and Locations.
  • ITS Service Desk (comprehensive technical assistance) – Provides phone support at 617.373.4357 (xHELP) and press #2 for student assistance, or contact via e-mail at help@northeastern.edu.
  • ServiceNow – Your self-service gateway to report a technology problem or request technology-related services. Information about ServiceNow, including frequently asked questions is available on the ServiceNow page.
  • Knowledge Base – Your self-service 24 x 7 x 365 access to search for solutions relating to Northeastern University technologies and services.
  • ITS Training – Training on university-supported applications. 

Graduate Student Resources

If you will be serving as a graduate teaching assistant or participating in academic research while at Northeastern University, you may also find these pages helpful:

Note: Full-time graduate students may access support for work-life benefits such as child or elder care, house sitting, housekeeping, pet sitters, etc. via care.com on myNortheastern.

Other Helpful Resources

  • ResLife – Department of Housing and Residential Life: Move-Out/Move-In Information, Policies and Publications, Safety and Security, Parents and Family, Campus Life, additional resources and links.
  • NU Online Student Resources – Online tutoring, technical support, and more for NU Online (College of Professional Studies) students.
  • Orientation – Student Orientation and Parent/Family Programs – Online information for students and families new to the Northeastern community.