When there is an update available to the GlobalProtect client, a window will come up after you connect, informing you of the update.

  • NOTE: During installation, the client will disconnect – do not have any applications running that require the VPN for access.

Click Yes to download the update in the background. This should only take a minute or so.

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Once the download is ready, a new window will come up asking if you want to install it now. Click Yes to finish.

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During installation, Windows command screens (black windows) will appear and disappear as the install occurs. You do not need to take any action.

After installation, you will need to reconnect to the client.