There are two ways to access the Northeastern Information Technology Services Knowledge Base:

Through the ServiceNow portal
Though the myNortheastern portal

And then you can search or browse the Knowledge Base:

Using the Knowledge Base


ServiceNow Portal

Log into the ServiceNow portal with your myNortheastern username and password.

On the top menu you will see the link for “Knowledge Base.”

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That will bring you to the main page, where you can browse by category, or search for a specific term.


myNortheastern Portal

Once you’ve logged into myNortheastern:

  • Faculty/staff – Go the “Services and Links”, and look under “Faculty/Staff Services.”
  • Students – Go to Self-Service.

That will bring you to the main page, where you can browse by category, or search for a specific term.


Using the Knowledge Base

Once in the Knowledge Base, you are presented with a screen with boxes for all of the main categories:

  • Accounts & Access
  • Blackboard
  • Classroom Technology
  • Computers & Printing
  • Communications & Collaboration
  • Email
  • myNortheastern
  • Networks & Storage
  • Software
  • Support & Training

If you click on a category section, you will get a new page with that category broken down into more specific topics.

If you choose to search for a specific term or phrase, use the search field at the top right of the portal. When you search, use specific terms such as HuskyMail or Outlook rather than just email, for example.

The results will come for both Catalog items and Knowledge Base items. You can click on “Knowledge Base” to get directly to those results.

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We encourage you to mark solutions as helpful – yes or no – and rate their usefulness. This will ensure that others will more easily find those that are most relevant.

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We also encourage you to leave feedback, which the ITS Knowledge Base team will review.

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