Office of the CIO Executive Dashboard

IT Services (ITS), centrally organized under the University’s Office of the Chief Information Officer (CIO), oversees a broad portfolio of services, strategic projects, and institution-wide initiatives, each supporting the mission of Northeastern University. ITS, in conjunction with IT and business partners throughout the University, is responsible for the planning and operations of many of Northeastern’s largest and most widely utilized IT systems and services.

This dashboard provides a view into key metrics from ITS’ portfolio, including for such areas as IT Rationalization; security; infrastructure, networking, and communications; research; teaching and learning; and customer service and support.

Metrics are updated during the first week of every month throughout the calendar year.

Unless otherwise noted, the metrics highlighted below are current as of September 1, 2018.

Information Security

Users Enrolled in Two-Factor Authentication

Emails Blocked by ATP from Malicious Content

Phishing Emails Reported

IT Infrastructure

Enterprise Hardware Availability (June 2018)

  • Research 100%
  • Network 100%
  • Voice & Teleconference 100%
  • Servers, Virtualization, & Storage 100%

Visit the ITS status page, for enterprise system and service status and availability information.

Networking & Communications

Networked Devices

Wifi Access Points

Terabytes of Data Moved

Networked Devices Breakdown

  • Wired (59,741) 68%
  • Wireless (27,985) 32%

Telephone Devices

BlueJeans Conferences

  • VoIP (100) 1%
  • PBX (7,700) 81%
  • Cellular (1,700) 18%

BlueJeans Conference Participants

Teaching & Learning

Active Lynda Users (Logged in During Month)

Lynda Videos Watched (Last Month)

ITS-Supported Classrooms

Course Sites in Blackboard (Summer 2018)

Students in Active Blackboard Sections (Summer 2018)

Faculty in Active Blackboard Sections (Summer 2018)

Customer Service & Support

Tickets Opened (August 2018)

Tickets Resolved (August 2018)

  • Tickets Opened via Email (3382) 50%
  • Tickets Opened via Phone (3078) 45%
  • Tickets Opened Via Self-Service (147) 2%
  • Tickets Opened Via Chat (171) 3%