Office of the CIO Executive Dashboard
IT Services (ITS), centrally organized under the University’s Office of the Chief Information Officer (CIO), oversees a broad portfolio of services, strategic projects, and institution-wide initiatives, each supporting the mission of Northeastern University. ITS, in conjunction with IT and business partners throughout the University, is responsible for the planning and operations of many of Northeastern’s largest and most widely utilized IT systems and services.
This dashboard provides a view into key metrics from ITS’ portfolio, including for such areas as IT Rationalization; security; infrastructure, networking, and communications; research; teaching and learning; and customer service and support.
Metrics are updated during the first week of every month throughout the calendar year.
Unless otherwise noted, the metrics highlighted below are current as of October 1, 2018.
Research Computing
Active High Performance Cluster Users
Cores Online or Total Cores Online
Information Security
Users Enrolled in Two-Factor Authentication
Emails Blocked by ATP from Malicious Content
Phishing Emails Reported
IT Infrastructure
Enterprise Hardware Availability (Oct 2018)
- Network 100%
- Voice & Teleconference 100%
Visit the ITS status page, for enterprise system and service status and availability information.
Networking & Communications
Networked Devices
Wifi Access Points
Petabytes of Data Moved
Networked Devices Breakdown
- Wired (59,789) 27%
- Wireless (165,000) 73%
Telephone Devices
BlueJeans Conferences
- VoIP (100) 1%
- PBX (7,700) 86%
- Cellular (1,700) 13%
BlueJeans Conference Participants
Teaching & Learning
Active Lynda Users (Logged in During Month)
Lynda Videos Watched (Last Month)
ITS-Supported Classrooms
Course Sites in Blackboard (Fall 2018)
Students in Active Blackboard Sections (Fall 2018)
Faculty in Active Blackboard Sections (Fall 2018)
Collaboration & Sharing
Terabytes Stored on OneDrive (July)
Files Stored on OneDrive (July)
Northeastern OneDrive Accounts (July)
Customer Service & Support
Tickets Opened (Oct 2018)
Tickets Resolved (Oct 2018)
- Tickets Opened via Email (2,417) 40%
- Tickets Opened via Phone (3,218) 53%
- Tickets Opened Via Self-Service (213) 3%
- Tickets Opened Via Chat (250) 4%