Northeastern ITS and PAN Technical Services have been hard at work over the past few months, and we have some great news for you to kick off the new year – Blackboard is back and better than ever!

You can access the new and improved Blackboard through the myNortheastern portal or directly via

How the Change Will Impact Me? 

Most of what you are used to in Blackboard will remain the same, but you will notice some new features are available. To learn more about changes, outstanding issues, and new features in Blackboard visit the Northeastern Learning Environment (NLE) website.

New Streamlined Support

All faculty now have access to streamlined 24/7 help and support by calling 617.373.4357 (xHELP), emailing, initiating a live chat in the service center, or by walking into the ITS Service Desk in the library. Self-service documentation related to Blackboard and other educational technology tools can be found at support guides are also available directly within Blackboard via the new support button found on every page.

Unified Knowledgebase 

This spring, as part of our new streamlined support structure, we will provide the university community with a unified knowledgebase to host self-help materials relevant to the entire community.

EesySoft Integration

EesySoft will also be integrated into the Blackboard environment this spring to provide overlays that enable just-in-time targeted support for Blackboard functions and tools.

Get Hands-On Training

Beginning in January, Northeastern ITS will also be hosting some hands-on Blackboard trainings along with open lab hours to help you get acclimated to the new environment (sign up for a training session here).

More to Come

Below are more milestones we plan to achieve with community input over the next year.

Accessibility with Ally for Blackboard
ETA: Spring 2018 – Using advanced machine learning algorithms, Ally will generate a range of accessible alternative formats of the instructor’s original uploaded material (including Semantic HTML, audio, ePub, and electronic braille) and will make these alternative formats available to all students in the course.

Enabling Data-Driven Decision Making through Blackboard Analytics
ETA: Fall 2018 – Blackboard Analytics will provide a secured data backbone for a teaching and learning data architecture that integrates across university systems. As data definitions are built out in support of the university’s goals, predictive and prescriptive analytical models will enrich the student learning experience.

Modern and Responsive Environment through Access to Blackboard Ultra
ETA: Fall 2018 – The Ultra interface will be a much improved, modern user interface. Our implementation will include a flexible roll-out schedule, which will enable programs and individual faculty to move to the new interface when they are ready, making for a smoother transition to the new navigation and course view.

Have Questions?

If you have any questions or need help with Blackboard, please contact the ITS Service Desk at 617.373.4357 (xHELP), email chat with one of our service desk analysts.