Whether you’re a professor trying to ensure students are up to date on the syllabi, an administrative assistant planning a fall campus event, a Service Desk staff member answering calls from incoming students on tech issues, or another member of the Northeastern faculty/staff community, the beginning of the fall semester can be overwhelming. Taking charge of your electronic life doesn’t have to be though. ITS is here to equip staff and faculty members with the technology tools and solutions necessary to achieve academic excellence. Whether this is your first semester working at Northeastern University or more like your 31st, this list of tech tips is for you.
Acquaint (or Reacquaint) Yourself with Available Resources for Tech Support
When questions about tech inevitably emerge this school year, please know that there are many resources available to you for getting your queries addressed.
- ITS Service Desk – Provides phone support at 617.373.4357 (xHELP) or contact via email at firstname.lastname@example.org.
- Help & Information Desk – Provides in-person technology assistance and guidance. Located at the second floor of Snell Library.
- InfoCommons – Computer labs, quick print stations located on the first floor of Snell Library
- ServiceNow – Your self-service gateway to report a technology problem or request technology-related services. Information about ServiceNow, including frequently asked questions is available on the ServiceNow page.
- Knowledge Base – Your self-service 24 x 7 x 365 access to search for solutions relating to Northeastern University technologies and services.
Utilize Reprographics for Your Printing Needs
Staff and faculty members may use Northeastern Reprographics for printing needs. From printing Northeastern business cards, to binded booklets, to large format posters, Reprographics offers many services found in commercial print shops.
To begin a printing project, simply email email@example.com and supply the representative with a budget code and specifications for the print job you would like for them to complete.
Explore the resources available to you through the myNortheastern portal
Within the myNortheastern Portal, you can access many services including:
- Banner – Depending on your user role, you may have access to the Banner Student, Banner Finance or other administrative enterprise systems.
- Blackboard – Northeastern University’s Learning Management System. (Faculty)
- Teacher Rating And Course Evaluation (TRACE) – Instructor evaluation tool results. (Faculty)
- View the Classrooms – Interactive, visual, panoramic displays showing classroom features. (Faculty)
- Employee Self-Service – Enables employees to access their personal information, payroll, and benefits online with Human Resources Management.
- Facilities Online Work Request – Report routine repair, maintenance and custodial requests.
- Library – Library services and information systems.
- IT Help & Services (ServiceNow) – Online self-service help desk for Information Technology Services.
- Knowledge Base – Your self-service 24 x 7 x 365 access to search for solutions relating to Northeastern University technologies and services. Information about this handy resource is available on the Knowledge Base
- Parking – Apply for parking pass to park in the main Boston campus facilities.
- Computer Workstations – Visit myMarketplace under the Services and Links tab to go to Northeastern’s preferred vendors, Dell and Apple.
Begin Taking Advantage of Tech Training Programs
Did you know that Information Technology Services provides free training for students, faculty and staff for a wide range of subjects and skills. Training Services include:
Online Training – ITS offers free web-based training on many popular applications and security awareness. This training is available to students, faculty and staff at anytime and anywhere you have access to the Internet.
- Lynda.com Broad-Based Online Training
- ITS Information Security Awareness Training
- Mathematica Online Training
- MATLAB Online Training
- SAS Statistics and JMP Pro Online Training (academic purposes only)
In-Person Software Training – From Adobe Photoshop to Microsoft PowerPoint, Northeastern University offers free trainings on campus for various software.
Rent Equipment from the Info Commons
Equipment may be checked out by students, faculty and staff on the Boston campus from the Help & Information Desk on the second floor of Snell Library. Equipment is available on a first-come, first-served basis and may be checked out during all hours that the Library building is open-24/7 except during intersession or for maintenance. Some of the items available for checkout include, but are not limited to:
- Laptops (Mac & Windows)
- Charging cables for commonly used equipment
- TI-84 Plus Graphing Calculator
- Wacom Tablets
- Voice Recorders
- Tripod Stands
Visit the equipment availability page to see the full list of materials open for check-out.
Take Advantage of Applications Available to You Through Office 365
All Northeastern University faculty, staff, and students have access to a number of cloud-based collaboration tools, including Exchange Online for email, Calendar, OneDrive, and a a host of other useful applications. Use Office 365 to connect with people from across the University community and share meaningful information: streamline and simplify your work, develop working relationships, and interact with your departments and teams.
Visit the Northeastern Office 365 Outlook Web App sign in page to see the full list of apps available to you.