Acquaint (or Reacquaint) Yourself with Available Resources for Tech Support
When questions about tech inevitably emerge this school year, please know that there are many resources available to you for getting your queries addressed.
- ResNet – (student computer and residential network help, located in Speare Commons). Check out the Res-Net Connection guide for more information. ResNet provides:
- Network configuration/troubleshooting
- Computer repair & diagnostics
- NUres-device registration
- HuskyCable support
- Walk-in support
- ITS Service Desk – Provides phone support at 617.373.4357 (xHELP) or contact via email at firstname.lastname@example.org.
- Help & Information Desk – Provides in-person technology assistance and guidance. Located at the second floor of Snell Library.
- InfoCommons – Computer labs, quick print stations located on the first floor of Snell Library
- ServiceNow – Your self-service gateway to report a technology problem or request technology-related services. Information about ServiceNow, including frequently asked questions is available on the ServiceNow page.
- Knowledge Base – Your self-service 24 x 7 x 365 access to search for solutions relating to Northeastern University technologies and services.
Get Started with Your Printing Plan
At the start of the academic year, members of the Northeastern community receive $120 worth of printing credits on their Husky Cards that can be used at various color and black & white printers across campus. The non-refundable annual credit does not rollover from year to year, and when your balance hits $0.00 the printing system will default to using Husky Dollars.
In order to begin your Northeastern Printing Plan, log into your new myNortheastern account and click on the “Services & Links” page. Next, go to the “Software Downloads” tab and click on the “Virtual Print Client for Mac/PC” link. Finally, install this software. Visit the ITS webpage on printing plans to learn more about Boston campus printing locations and prices.
Explore the resources available to you through the myNortheastern portal
Within the myNortheastern Portal, you can access important announcements, billing options, student coursework, Space Scheduling Tools, and much more! Services available on myNortheastern may include:
- Student Transactions– Enrolled students have access to web-based systems to register for classes; view class schedules, grades and transcripts; and view and pay bills via NUPay. Additional academic resources include Appointment Calendar, Peer Tutoring and My Travel Plans.
- Blackboard– Quick access to the learning management systems at Northeastern.
- HuskyMail & G-apps– Students can access their @husky.neu.edu email address, called HuskyMail, and G-apps, a suite of Google calendar and document services. Visit the ITS webpage on HuskyMail and G-apps to learn more.
- NU Space Scheduling Online (NUSSO)– To find information or schedule spaces on the Boston campus.
- Software Downloads– University-licensed applications you can download onto your own computer.
Begin Taking Advantage of Tech Training Programs
Did you know that Information Technology Services provides free training for students, faculty and staff for a wide range of subjects and skills. Training Services include:
Online Training – ITS offers free web-based training on many popular applications and security awareness. This training is available to students, faculty and staff at anytime and anywhere you have access to the Internet.
- Lynda.com Broad-Based Online Training
- ITS Information Security Awareness Training
- Mathematica Online Training
- MATLAB Online Training
- SAS Statistics and JMP Pro Online Training (academic purposes only)
In-Person Software Training – From Adobe Photoshop to Microsoft PowerPoint, Northeastern University offers free trainings on campus for various software.
Backup Your Files and Data
Worried about where to store your files and data? You’re in luck! There are many free options available to students in this realm. Students may use file syncing services such as Google Drive (visible upon logging into HuskyMail account) and OneDrive, which comes as a part of the Microsoft 365 Package. Additionally, users of macOS can use Time Machine and users of Windows can use File History in Windows 10 for file and data backup.
Get to Know the Differences Between Networks on Campus
You may have already noticed that there are various networks available for students to connect to in order to gain internet access. It’s important to familiarize yourself with the difference between these networks because some are more secure than others. All university-owned residence halls have the following networks:
- NUwave is the secure wireless network provided in all residential, academic, and administrative buildings. Students should try to connect to this network whenever available.
- NURes-device is the less secure wireless network in residence halls for devices that cannot connect to NUwave
- ResNet is the high-bandwidth, high-speed wired network in residence halls.
Rent Equipment from the Info Commons
Equipment may be checked out by students, faculty and staff on the Boston campus from the Help & Information Desk on the second floor of Snell Library. Equipment is available on a first-come, first-served basis and may be checked out during all hours that the Library building is open-24/7 except during intersession or for maintenance. Some of the items available for checkout include, but are not limited to:
- Laptops (Mac & Windows)
- Charging cables for commonly used equipment
- TI-84 Plus Graphing Calculator
- Wacom Tablets
- Voice Recorders
- Tripod Stands
Visit the equipment availability page to see the full list of materials open for check-out.
We hope you were able to learn from this list of tips! Visit the ITS student guide to find out more about setting your technology life up for success at Northeastern.