ServiceNow

ServiceNow is the Northeastern community’s gateway to Information Technology Services customer support. The portal services the university in many ways, providing the ability to make technology requests, report issues, track incidents, search for information on...

Consulting Services

Information Technology Services provides a wide range of technology consultation and development services to the university. Please contact the ITS Service Desk at 617.373.4357 (xHELP), email help@northeastern.edu or initiate a chat session to engage ITS in a...

Conference & Event Technology Support

The Conference and Event Support service includes technology support for many university-sponsored, non-classroom functions such as meetings, seminars and conferences on Northeastern’s Boston campus. Upon request, Information Technology Services support may...

Classroom Technology Support

  Any member of the Northeastern community may request audio-visual equipment at Northeastern University’s Boston campus for use in the classroom, within Snell Library or for special events. The ITS staff also offers technical assistance for individuals as...

Computer Technology Support

Information Technology Services provides support for student-owned computers and university-funded faculty/staff computers. In addition to support for their own desktop and laptop computers, students can visit ResNet in Speare Commons to request device registration,...

Technology Support

Information Technology Services provides technical support to enable the successful use of computer and presentation technologies. Computer Technology Support – Support for student and Northeastern-managed computers. Students ITS provides support for individual...

Other Training Resources

NERCOMP NERCOMP’s (www.nercomp.org) mission is to enhance the communication and dissemination of information related to the use of computers, networks and information technology in education, academic research and educational administration throughout the...

Academic and Classroom Technology Training

Academic Technology Services (ATS) provides training for: In-classroom technology: Viewing the technology-assisted classrooms on the Boston main campus, and media training for classroom media and computer equipment in a simulated classroom. Academic technology tools:...

Online Training

ITS offers free web-based training on many popular applications and security awareness. This training is available to students, faculty and staff at anytime and anywhere you have access to the Internet. Lynda.com Broad-Based Online Training ITS Information Security...

Training

Information Technology Services provides training for students, faculty and staff for a wide range of subjects and skills. Training Services include: Online Training – Extensive training is available to the entire Northeastern community from multiple online...

Knowledge Base

If you are looking for information on Northeastern-specific technologies, you should visit the ITS Knowledge Base, which is always available and searchable. There are hundreds of Northeastern-specific articles covering: Accounts & Access Blackboard Classroom...

Security Services (SecureNU)

Information Technology Services (ITS) provides a range of security services to assist all members of the Northeastern community in protecting their information, their computers and their networks. The policies governing use of the Northeastern’s computer and...