CrashPlan is a secure cloud-based computer backup service available to faculty and staff to protect or restore your work data on Northeastern-owned computers. Individuals using this service can select which folders and files to back up (with the exception of certain system files).

NOTE: myBackup is no longer available as a cloud-based backup service for Northeastern faculty and staff.

Some of the key benefits are:

  • Fully automated data protection for all work data
  • Unlimited data backup to the cloud
  • Backup and restore anywhere on or off campus, anytime (via an application or your computer or web portal)
  • Support for Microsoft Windows and Mac OS X

Access

Faculty and staff have access to this service and must place a request through the ServiceNow portal. Upon receiving financial approval, ITS will provide installation instructions and installation support as needed.

Windows Install: CrashPlan (Code42) backup software

  • In the Search bar, type in “Software Center
  • Open “Software Center
  • Code42 CrashPlan” will be listed in the available software
  • Double click to install the software

You may configure your Code42 app to begin backing up immediately after you sign in to a device for the first time. However, if your backup isn’t already configured, then the Code42 app will prompt you to set up your first backup set.

If prompted, click View details, then follow the links to add files or destinations to your set.

MAC Access: How to install CrashPlan backup software

  • Launch “Self Service” from your Applications Folder
  • “Code42 CrashPlan” will be listed in the available software
  • Double click the CrashPlan icon to install the software

NOTE: If the CrashPlan software is not available for download contact the ITS Service Desk at 617.373.4357 (xHELP).

You may configure your Code42 app to begin backing up immediately after you sign in to a device for the first time. If your backup isn’t already configured, then the Code42 app will prompt you to set up your first backup set.

If prompted, click View details, then follow the links to add files or destinations to your set.

Get Started

 

WINDOWS and Mac OS

Choosing files for backup
Typically, backing up your user folder is the best way to ensure that the majority of your personal files (documents, downloads, pictures, etc.) are backing up. For more information, see our best practices for choosing what to back up.

VIEW BACKUP STATUS AND DOWNLOAD FILES

Now that you’re backing up, you can quickly view the status of your backup from the Code42 app icon in your notification area (Windows) or menu bar (Mac).

This is also a great time to download a file from your backup so that you can see how it works. Follow these steps:

  1. Open the Code42 app.
  2. Click Get Files.
  3. Navigate to a file.
  4. Mouse over the file and click the download icon.
    *Your download is added to the downloads manager with the default get files options. The downloads manager displays the status of your download.
  5. Open Downloads and click Show folder to open the folder containing your file.

That’s it! It’s safe to close the Code42 app while your backup continues quietly, behind the scenes. If you turn your device off, the Code42 app will resume where it left off the next time you turn the device back on.

To see what you are backing up, go to Details and click Manage Files for a backup set. You can see files included and excluded from your backup in the left column:

  •  A file, or a folder and all of its subfolders, is backing up.
  • One or more subfolders within the folder are currently selected — but the folder itself is not backing up. When files or folders are added, they will not back up.

What’s the status of my backup?

Code42 offers several methods for viewing your backup status in detail, at-a-glance, and via email:

  • Detailed status: Open the Code42 app and click Details. The Details view includes information about the number of files already backed up, the number left to do, and the next time backup will run.
  • At-a-glance: Select the Code42 icon in your Windows notification area or in the Mac menu bar to see high-level status details.
  • Email: The Help Desk may configure backup status reports that include details about your backup status. Additionally, you or the Help Desk can configure email alerts that notify you when your device hasn’t backed up.

Support

If you have any questions or need help, contact the ITS Service Desk at 617.373.4357 (xHELP), email help@northeastern.edu or initiate a chat session.