The Faculty and Advisor Communication Tool (FACT) is located in the faculty view of each course in Blackboard. Throughout the term, faculty can use FACT to identify those students who are experiencing difficulty, and to notify both the students and their advisors. Advisors can provide feedback to students, record student meeting information, and notify the faculty about the results of the meeting.

Information exchanged in FACT does not appear on a student’s transcript. FACT reports are only used as a method of providing feedback to advisors for early intervention, coaching, and assistance.


Access

Faculty

Log in to Blackboard from the myNortheastern portal or directly at http://northeastern.blackboard.com using your myNortheastern username and password. Multiple instructors and teaching assistants are able to submit FACT reports for the same course. From the Blackboard homepage, click on a course title. Alternately, click on the Courses tab, and then a course title.

Advisors

Advisors must apply for a Salesforce.com account to access FACT. To do this, submit a Salesforce.com Account Access (New) request through the ServiceNow portal (sign-in may be required). This application process requires agreement from your department to pay an annual license fee. As of 2015-16, the fee is $454 per user/per year and is subject to change. Once you have an account, open a browser and go to http://northeastern.my.salesforce.com. Use your myNortheastern username followed by @neu.edu as your Salesforce.com user name, and your myNortheastern password as the password.

Get Started

The FACT Course Roster is found in the Tools section of each course in Blackboard, and you can send alerts from this tool.
If you have trouble seeing the FACT roster, please view the following links:

Support

For additional technical questions or issues, please contact the ITS Service Desk via email at help@northeastern.edu, or by phone at 617.373.HELP (x4357), referencing FACT in Blackboard.

FAQs

FACT in Blackboard – FAQs

How To’s

FACT in Blackboard – How To’s

  • How To: Access a photo grid of all the students in a course
  • How To: Notify students and their advisors of academic difficulties
  • How To: Apply for a Salesforce.com account