Building a Community that’s Connected and Empowered
Learners today need connection.
Today’s learners, researchers, and innovators need connections and smart tools to succeed. Northeastern IT Services provides cutting-edge AI tools, new technologies, and full support, removing barriers between places and cultures. Through these tech solutions, IT Services helps move teaching, learning, and research forward at Northeastern University, where connection and innovation work together to create meaningful impact.
AI at Northeastern University
See how AI is changing learning, research, and work across the university. Northeastern students and staff get Claude AI access. Departments and research teams get enterprise AI tools. Northeastern tech resources make artificial intelligence easy to use, responsible, and powerful
- How to securely use AI at Northeastern University
When a student pastes their financial aid appeal into ChatGPT, or a researcher copies unpublished data into an artificial intelligence tool, they’re potentially exposing sensitive information beyond university protections. As AI becomes essential across campus, a few key practices can help use these tools effectively while protecting sensitive data. …Continue Reading How to securely use AI at Northeastern University - Skip the hold music: Meet Northeastern’s AI chat
When you need help with a password reset or have a quick question about university services, waiting on hold or digging through help documentation can be frustrating. That’s why Northeastern has been deploying AI-powered chat assistants that deliver instant, accurate support. …Continue Reading Skip the hold music: Meet Northeastern’s AI chat - Tap into AI-powered meeting features with Teams Premium
Microsoft Teams Premium brings advanced AI capabilities directly to your meetings, transforming how you collaborate and capture information. Faculty and staff can access these powerful features by requesting a Teams Premium license through the Tech Service Catalog. …Continue Reading Tap into AI-powered meeting features with Teams Premium
Updates and Success Stories
Northeastern students, faculty, and staff use technology 24/7. Always being connected facilitates their work and impact.
- How to securely use AI at Northeastern UniversityWhen a student pastes their financial aid appeal into ChatGPT, or a researcher copies unpublished data into an artificial intelligence tool, they’re potentially exposing sensitive information beyond university protections. As AI becomes essential across campus, a few key practices can help use these tools effectively while protecting sensitive data. …Continue Reading How to securely use AI at Northeastern University
- New computer repair process gets you back to work faster
When you need help with a password reset or have a quick question about university services, waiting on hold or digging through help documentation can be frustrating. That’s why Northeastern has been deploying AI-powered chat assistants that deliver instant, accurate support. …Continue Reading New computer repair process gets you back to work faster - Skip the hold music: Meet Northeastern’s AI chatWhen you need help with a password reset or have a quick question about university services, waiting on hold or digging through help documentation can be frustrating. That’s why Northeastern has been deploying AI-powered chat assistants that deliver instant, accurate support. …Continue Reading Skip the hold music: Meet Northeastern’s AI chat
Connecting 38,000-plus students, 3,000-plus faculty, and 4,000-plus staff members across 13 campus locations
Team ITS Is Hiring!
Rooted in a people-first mentality and a deep commitment to meaningful relationships with colleagues, the IT Services team drives digital transformation across Northeastern University’s global campus network. Join a flexible, highly dynamic, and collaborative organization that values individuals’ success as much as the team’s mission.
A World of Possibilities, Powered by Technology
Explore how Team ITS can support your goals.
Training
Training for Every Skill Level
Build new competencies and skills to support working, teaching, and learning at a modern digital university.
Information Security
Data and Asset Protection
Keep your personal data—and Northeastern’s data—protected and secure.