Welcome to Tech Update, a helpful resource from IT Services, delivered to your inbox regularly throughout the year. In this issue, you’ll find the Connect to Tech guide and information on how to get tech support from ITS. Also, lots of updates went into the over the spring and summer months, providing students with one central place to navigate busy university life, both academically and personally.

The Tech Service Portal is open 24/7 and is a great place to start for any of your technology questions. If you need additional assistance, the IT Service Desk is always ready to help, just call 617.373.HELP [4357] or email

Have a great start to the fall!


Marcus P. Robinson,
Associate Vice President, Engagement and Experience

Tech Update: September 14, 2021

Tailormade Guides Provide Technical Support that Meets Your Needs

Ready to get things done? The Connect to Tech site has everything you need to take advantage of the technology at Northeastern. To get going now, visit the site and then select the Students link to find information and services specific to students.

It’s Getting Personal…in the Student Hub!

Students can now personalize their own profiles and connect with peers who have similar interests; find student clubs, organizations, and events; catch up on current news and announcements; and complete daily tasks within the Student Hub. To make the academic journey easier, students can perform tasks ranging from viewing class schedules, assignments, and to-do lists, to accessing recent documents and files or finding resources and links for academics, classes, and registration. Learn all about the new features here!

Need Space to Study? Now it’s Easy!

Students can reserve a desk or area to work alone or to meet with others. Spaces at Northeastern powered by Robin make it a simple task. Just use the new online portal in your web browser, download the Robin mobile app, or find Robin in the Student Hub under My Applications. Currently, spaces are available to book in Boston and at the Roux Institute, with even more spaces on the Boston campus and across the global network coming online over time. Visit to get started.

New Password Requirements are Here

Passwords act as the first line of defense to protect both your devices and information—including your personal information—against online threats. To enhance the safety of the entire university community, everyone with a Northeastern account will have to update their passwords to meet new, stronger password requirements. More information will be shared in the weeks ahead, but if you have a moment at the start of the term, go ahead and update your password now.

Adobe Creative Cloud Access

Northeastern offers the full Adobe Creative Cloud suite for students at no cost. Students who need Adobe Creative Cloud for fall coursework can request full access to begin using over 20 Adobe applications, including the following:

  • Photoshop: The legendary graphics application
  • Premiere and Spark: Professional and easy video content creation
  • Acrobat DC: Create and edit PDFs
  • Illustrator: Make amazing vector art
  • Adobe Stock: Extensive image library

And much more! Sign up for your Adobe CC license today.

Looking for More Tech Updates?

The Tech Talk community is available 24/7 through Communities at Northeastern. Find announcements, tips, and a place to engage with others about how technology impacts daily life at Northeastern.