In 2024, IT Services continued to provide the global university community with self-service resources to enable quick access to vital information using the IT Services Tech Knowledge Base. Year-over-year, knowledge base content is further developed and revised to respond to and grow with the global campus system.
The knowledge base now provides 5,205 KB articles.
Looking back at the top five KB articles for the year provides an indicator of what has been most important to the community and how IT teams provide world-class service-related resources to the university.
No. 5
How do I personalize teaching and learning in Canvas? starts the countdown. Canvas is managed by ITS Academic Technologies and their team has published additional articles about Canvas on the AT blog. From discussing a pedagogical approach to incorporating Canvas to explaining service-related tips, ITS is providing useful and engaging self-service resources to support teaching and learning across the global campus system.
No. 4
What are the printer locations at Northeastern campuses? comes in at number four. This list comes in handy! The article provides a detailed list of printer locations, capabilities, and prices on the Boston and Oakland campuses.
No. 3
Next up is How do I register a device on NURes-device? This article explains how to access the wireless network in university-owned residence halls, specifically for devices like smart TVs, gaming consoles, and more. Take a look at the graph below to see the amount of users who connected to NURes over the last 12 months.
No. 2
How do I take a test using Respondus LockDown Browser and Monitor? comes in at number two. Faculty and students across the global campus system use this service, and it shows! The article includes screenshots displaying how to install and set up Respondus to securely take exams. Importantly, the Take the Respondus Tech Check Quiz content aims to ensure students can effectively test the service prior to taking their exam on Respondus.
No. 1
The top-viewed Tech Knowledge Base article of 2024 is How do I print to a Northeastern general-use printer? This article contains an explanation of student printing plans, how to print from various device types, and how to retrieve print jobs with or without a Husky Card.