Northeastern faculty and staff can access a new self-service platform in the Tech Service Portal to manage their university-owned cell phones. IT Services launched the new system on May 27 to provide users with a more modern, centralized, and streamlined platform for cell phone purchases and device management.
Key benefits:
- Centralized Management: The new portal offers users a one-stop-shop for purchase orders, upgrades, repairs, customer support, and enhanced security for all university-managed mobile devices in the U.S. and Canada.
- Streamlined Self-Service: Orders, upgrades, and repairs can be initiated and tracked at users’ convenience.
- 24×7 Customer Support: Employees can access support on the portal via live chat, email, or by calling the IT Service Desk.
Eligible employees may select and purchase a phone (at the discretion of their manager) that’s connected to either their personal phone number or a work line.
Learn more
Visit the Cell Phone Orders page to learn more and access the portal.