Students, staff, and faculty all use the Tech Service Portal, but they may not be aware of everything the site has to offer. The Tech Service Portal enhances IT support by providing a centralized, self-service platform where the university community can quickly search for answers to tech questions, explore tools and resources, submit service requests, and more.
The portal serves as a personalized command center where you can track your active IT Service Desk tickets and review dashboards, such as the Classroom Dashboard for instructors to review tech capabilities of their spaces. By combining self-service capabilities with robust tracking tools, the portal ensures technology enhances the Northeastern experience, allowing community members to focus on learning, teaching, and advancing knowledge.
Explore Services: find solutions in the Tech Service Catalog
The ‘Explore Services’ section streamlines the IT request process by presenting Northeastern’s comprehensive service catalog in an intuitive, searchable format. In addition to searching for available IT resources, you can browse through eight primary categories covering everything from basic account management to AI, research and computing, and teaching and learning resources.
This self-service approach empowers you to discover and request exactly what you need, when you need it. Students can easily find laptop borrowing services or software downloads, faculty can access specialized teaching tools and research computing resources, and staff can locate administrative system support and collaboration tools. The organized catalog eliminates guesswork and ensures community members can quickly identify and request the appropriate services for their specific needs.
Find Answers: quick solutions to your tech questions
The ‘Find Answers’ section serves as Northeastern’s comprehensive IT knowledge base, offering step-by-step guides, troubleshooting resources, and frequently asked questions. These knowledge base articles address the most common tech challenges and allow you to resolve issues independently, without waiting for support tickets or phone calls.
From network connectivity guides to software installation instructions, the knowledge base covers scenarios relevant to all community members. Students can find answers about campus wireless setup, faculty can access guides for educational tools, and staff can locate resources for productivity applications. Knowledge articles provide quick solutions that not only reduce resolution time but also help build a greater sense of technology confidence across the university community.
Report an Issue: flag a problem, ask a question, or request assistance
When you can’t solve the problem alone, the ‘Report an Issue’ section takes you straight to the IT Service Desk. The intuitive interface guides you through submitting detailed tickets to ensure support staff have the information they need to solve the issue.
The system’s strength lies in its comprehensive tracking capabilities and multiple support channels. You can submit an online ticket, use the online chat feature, or contact the 24/7 help desk via phone or email. Requests are tracked in your personalized dashboard, providing complete visibility into status updates, estimated resolution times, and communication history.
The One-Stop Shop Advantage
The Tech Service Portal’s greatest value lies in its role as a true one-stop shop for all IT-related needs. By consolidating service discovery, self-help resources, and professional support into a single platform, the portal liminates the frustration of navigating multiple systems or wondering where to turn for help. The AI chat also rolls all the features of the portal into a natural, conversational format: it can provide troubleshooting steps from the knowledge base, help you navigate requests, and open tickets on your behalf. This unified approach ensures that every member of the Northeastern community—regardless of their technical expertise or role—can efficiently access the technology resources they need to succeed.