Building a Community that’s Connected and Empowered
Learners today need connection.
Today’s learners, researchers, and innovators need connections and smart tools to succeed. Northeastern IT Services provides cutting-edge AI tools, new technologies, and full support, removing barriers between places and cultures. Through these tech solutions, IT Services helps move teaching, learning, and research forward at Northeastern University, where connection and innovation work together to create meaningful impact.
AI at Northeastern University
See how AI is changing learning, research, and work across the university. Northeastern students and staff get Claude AI access. Departments and research teams get enterprise AI tools. Northeastern tech resources make artificial intelligence easy to use, responsible, and powerful
- Skip the hold music: Meet Northeastern’s AI chat
When you need help with a password reset or have a quick question about university services, waiting on hold or digging through help documentation can be frustrating. That’s why Northeastern has been deploying AI-powered chat assistants that deliver instant, accurate support. …Continue Reading Skip the hold music: Meet Northeastern’s AI chat - Tap into AI-powered meeting features with Teams Premium
Microsoft Teams Premium brings advanced AI capabilities directly to your meetings, transforming how you collaborate and capture information. Faculty and staff can access these powerful features by requesting a Teams Premium license through the Tech Service Catalog. …Continue Reading Tap into AI-powered meeting features with Teams Premium - Unlock AI’s potential: Fall 2025 training series
Ready to harness the power of AI in your work and studies? Northeastern ITS brings you a fall training lineup focused on practical AI applications that will transform how you approach daily tasks. Registration is now open for September sessions, with the complete fall schedule coming soon. Visit training.its.northeastern.edu to register and explore available sessions. …Continue Reading Unlock AI’s potential: Fall 2025 training series
Updates and Success Stories
Northeastern students, faculty, and staff use technology 24/7. Always being connected facilitates their work and impact.
- New computer repair process gets you back to work faster
When you need help with a password reset or have a quick question about university services, waiting on hold or digging through help documentation can be frustrating. That’s why Northeastern has been deploying AI-powered chat assistants that deliver instant, accurate support. …Continue Reading New computer repair process gets you back to work faster - Skip the hold music: Meet Northeastern’s AI chatWhen you need help with a password reset or have a quick question about university services, waiting on hold or digging through help documentation can be frustrating. That’s why Northeastern has been deploying AI-powered chat assistants that deliver instant, accurate support. …Continue Reading Skip the hold music: Meet Northeastern’s AI chat
- Don’t take the bait: How to spot, stop, and report cyber threats
October is National Cybersecurity Awareness Month, making it the perfect time to sharpen your skills for recognizing and responding to digital threats. Cybercriminals are becoming increasingly sophisticated, but with the right knowledge, the Northeastern community can stay one step ahead. …Continue Reading Don’t take the bait: How to spot, stop, and report cyber threats
Connecting 38,000-plus students, 3,000-plus faculty, and 4,000-plus staff members across 13 campus locations
Team ITS Is Hiring!
Rooted in a people-first mentality and a deep commitment to meaningful relationships with colleagues, the IT Services team drives digital transformation across Northeastern University’s global campus network. Join a flexible, highly dynamic, and collaborative organization that values individuals’ success as much as the team’s mission.
A World of Possibilities, Powered by Technology
Explore how Team ITS can support your goals.
Training
Training for Every Skill Level
Build new competencies and skills to support working, teaching, and learning at a modern digital university.
Information Security
Data and Asset Protection
Keep your personal data—and Northeastern’s data—protected and secure.