Hello, hello!
Welcome back! As the academic year begins, Tech Update delivers resources to help you navigate the semester ahead—including the newly updated Connect to Tech guide, your comprehensive resource for IT services, software access, and support options.
This month: how ITS teams use AI to streamline workflows, new Claude features for research and collaboration, critical Windows 10 update deadline, cybersecurity best practices, and fall training opportunities.
The campus has been buzzing with activity this first week! Whether you need technical support or want to explore new tools, the IT Service Desk is available 24/7. Stop by one of the Tech Bars or visit the Tech Service Portal anytime.
Cheers!
-M
Marcus P. Robinson
Deputy CIO and Associate Vice President, Engagement and Experience
How Northeastern ITS is using AI
AI has countless applications at work, school, and in daily life. Recently, several ITS team members shared how they’ve been using AI in their work to save time, increase productivity, and unlock new insights.
See where ITS streamlines processes with AI >
New Claude features include interactive tools and better collaboration
Northeastern students, faculty, and staff now have access to powerful new Claude features that make it easier to create interactive tools and collaborate on projects. These updates focus on practical applications that can enhance academic work, research, and campus operations.
Learn how to make the most of Claude’s updated capabilities >
Still on Windows 10? Here’s what you need to know
Microsoft has officially announced that support for Windows 10 will end on October 14, 2025, marking a critical transition period for all university devices and systems. This end-of-life designation means that after this date, Microsoft will no longer provide security updates, bug fixes, or technical support for Windows 10 operating systems.
See why Windows 10 users need to update >
Start strong: your cybersecurity checklist for Fall 2025
As thousands of students return to campus and new devices connect to university networks, it’s the perfect time to refresh your cybersecurity practices. Here’s what you need to know to stay secure this semester.
Dive into how to stay on point with cybersecurity this school year >
Unlock AI’s potential: Fall 2025 training series
Now that students and faculty have returned to campus for the Fall semester, Northeastern ITS is offering training sessions for the entire global campus community, with live sessions around AI, Microsoft applications, and more.
Share IT
The IT Services Communications team wants to hear from you! Do you have a great tip that can help faculty, staff, or students work smarter, collaborate more effectively, or use technology better? Share IT! Submit an idea for Tech Update articles, success stories, technical tips, and more today.
Need IT Help?
The Northeastern IT Service Desk is available 24/7 to assist with technology questions and issues. Call 617.373.HELP [4357], email help@northeastern.edu, or visit the Tech Service Portal for chat and self-service support.