Hello, hello!
The fall semester is well underway, and this month’s Tech Update highlights how ITS is rounding out Cybersecurity Awareness Month. Learn about the Cyber Husky quiz challenge and Data Destruction Day below. Additionally, discover how AI chat tools are improving efficiency across various university departments, and a new, improved way to get a broken university computer repaired.
For any technology support needs, the IT Service Desk is available—reach out anytime!
Cheers!
-M
Marcus P. Robinson
Deputy CIO and Associate Vice President, Engagement and Experience
Don’t take the bait: How to spot, stop, and report cyber threats
Cybercriminals are getting more sophisticated, but knowing what to look for can help keep your data safe. Stop threats in their tracks. Learn the warning signs of phishing attempts and how to report incidents that help protect the entire Northeastern community.
Learn how to identify red flags before clicking that link >
Skip the hold music: Meet Northeastern’s AI chat
When you need help with a password reset or have a quick question about university services, waiting on hold or digging through help documentation can be frustrating. That’s why Northeastern has introduced AI-powered chat assistants that deliver instant, helpful support.
Dive deeper into Northeastern’s new chat assistants >
In Boston? Join Northeastern ITS for Data Destruction Day
The annual Data Destruction Day is back! This event will be hosted on the Boston campus on Tuesday, Oct. 28, 2025. At this event, students, faculty, and staff can bring personal devices and paper materials for safe and secure physical destruction.
Round out Cybersecurity Awareness Month with a bang >
Compete in the Cyber Husky Challenge for Cybersecurity Awareness Month
Throughout the month of October, Northeastern ITS is sharing quiz questions weekly for a grand prize, going to the participant with the most points. Each week features ten questions designed to educate students, faculty, and staff on essential cybersecurity topics.
Test your cybersecurity knowledge >
Level up your classroom teaching
Have an idea for creating engagement in the classroom, but not sure how the AV can support it? Or just need a quick refresher or crash course on using the classroom tech? Take advantage of mid-semester Digital Solutions offerings, with either personalized consults or anytime, on-demand courses.
Schedule a 1:1 classroom tech consultation >
Take the Global Learning Spaces on-demand training >
New computer repair process gets you back to work faster
A new process makes repairs for university-managed computers more efficient and straightforward, including for those working across global campuses and in remote locations. These improvements reflect Northeastern IT Services’ ongoing efforts to enhance service delivery and make technology support as seamless as possible.
Share IT
The IT Services Communications team wants to hear from you! Do you have a great tip that can help faculty, staff, or students work smarter, collaborate more effectively, or use technology better? Share IT! Submit an idea for Tech Update articles, success stories, technical tips, and more today.
Need IT Help?
The Northeastern IT Service Desk is available 24/7 to assist with technology questions and issues. Call 617.373.HELP [4357], email help@northeastern.edu, or visit the Tech Service Portal for chat and self-service support.