A new process makes repairs for university-managed computers more efficient and straightforward, including those working across global campuses and in remote locations. These improvements reflect Northeastern IT Services’ ongoing efforts to enhance service delivery and make technology support as seamless as possible.
When to use the device repair request
If your university-managed laptop is broken or acting up, the new device repair request form is your starting point. Providing all the requested details upfront through the form helps ITS better prioritize your request and reduces back-and-forth later.
Typically, a virtual consultation will be scheduled to review the issue and resolve, if possible. Should the device need hands-on attention, an in-person or virtual follow-up meeting can be arranged to get the device, and you, back on track.
Why this change matters
This new workflow is part of ITS’ commitment to improving support through the entire device lifecycle. By standardizing the repair process, the university can track issues more effectively, response times will be faster, and service quality across the Northeastern global community will remain consistent.
Getting started
Access the device repair form through the Tech Service Portal when you need assistance. The streamlined process means less back-and-forth and more focus on solving your technology challenges quickly.
Questions?
For questions about the university device repair workflow or other IT Services support, contact the IT Service Desk.