Hello, hello!
In this month’s Tech Update, find productivity tips such as how to master AI prompts for better results. Plus, discover how IT Services is partnering with departments to deliver technology that aligns with the university’s highest priorities and mission.
Want even more news and info from ITS? Then you might want to check out and subscribe to two additional resources: Cyber Bytes (featured below in this Update) for quarterly cybersecurity news and the IT Statuspage for more timely info on known issues.
Cheers!
-M
Marcus P. Robinson
Deputy CIO and Associate Vice President, Engagement and Experience
Prioritizing the projects and work that matter most for Northeastern
With technology requests coming from every corner of the university, how does Northeastern decide which projects and initiatives move forward? A refined process brings more clarity to these decisions, ensuring IT investments continue to align with what matters most: student success and university priorities.
Check out ITS’ process for prioritizing projects >
Mastering AI prompts for better results
Looking to get more out of Claude, Copilot, or other AI tools? Feel as though others have better luck with AI? The right prompts can make all the difference. Read on for suggested tips and frameworks to craft a better AI prompt.
See how to expertly engineer AI prompts >
Making the most of Microsoft OneDrive
OneDrive, the cloud file storage service included in Northeastern’s Microsoft 365 suite, offers everybody at Northeastern a convenient and secure way to store and share files from anywhere. Here’s how to make the most of it.
Uncover how to take advantage of cloud storage >
Banner gets a fresh look December 10
The Banner system is getting a significant upgrade to better support your work with students. Beginning December 10, Banner will feature a new look, improved navigation and layouts, and convenient paths to perform key tasks. Registration, grading, and all other Banner functionality you use daily will continue to work as expected. Most Banner links will change so continue accessing Banner through the Employee Hub to ensure a smooth transition.
Cyber Bytes debuts: a new quarterly cybersecurity newsletter
Stay informed about the ever-changing trends in online privacy, phishing, malware, and other cybersecurity topics. Introducing Cyber Bytes, a new quarterly newsletter that shares insights on these topics and is designed for the Northeastern global community. Read the Fall 2025 edition today and subscribe to get future updates!
Share IT
The IT Services Communications team wants to hear from you! Do you have a great tip that can help faculty, staff, or students work smarter, collaborate more effectively, or use technology better? Share IT! Submit an idea for Tech Update articles, success stories, technical tips, and more today.
Need IT Help?
The Northeastern IT Service Desk is available 24/7 to assist with technology questions and issues. Call 617.373.HELP [4357], email help@northeastern.edu, or visit the Tech Service Portal for chat and self-service support.