Hello!
As the fall semester winds down and winter break approaches, thank you for letting IT Services support your work this year.
From exploring new tools and attending trainings to finding creative ways to use technology in teaching, research, and daily operations, collaborating with you has been a joy!
Have a great break and a happy holiday season.
Cheers!
-M
Marcus P. Robinson
Deputy CIO and Associate Vice President, Engagement and Experience
The year’s most-read ITS news articles
From AI tools that transformed workflows to security tips that protected thousands of accounts, the ITS blog covered a lot of ground in 2025. Some articles sparked conversations across campus. Others solved problems people didn’t know they had. A few just made work a little easier.
See which five stories garnered the most clicks by the Northeastern community this year.
Read the top five articles of 2025 >
Don’t let scammers steal your holiday cheer
The holiday season is prime time for phishing scams. Scammers know you’re shopping, traveling, and looking for deals, and they’re ready to pounce. Learn how to avoid getting hooked.
See how to stay safe from holiday scams >
Classroom prep tips, trainings, and tools
Based on feedback from faculty, a new series of hands-on virtual and in-person training sessions and consultations now covers all things classroom technology. Instructors can get AV equipment tutorials, learn how to leverage essential software, and discuss the best way to design unique course experiences; the training team is ready to assist you.
The Classroom Dashboard is another essential tool to prepare for the next term. Get quick access to in-classroom help and find up-to-date information about the technical specifications of classrooms across the global campus system. Info includes Quick Start Guides, Teams email addresses, photos, and more.
Visit the Classroom Dashboard >
Pro tip: Bookmark the My Classrooms tab >
Browse classroom trainings and consultations >
Need tech help over break? The Service Desk is open
Whether you’re finishing up end-of-semester tasks or preparing for spring, the IT Service Desk remains available 24/7 throughout winter break to assist with technology questions and issues. Call, email, or visit the Tech Service Portal for chat and self-service support.
The in-person Tech Bars will close for the holidays beginning December 19 and reopen on January 5.
Share IT
The IT Services Communications team wants to hear from you! Do you have a great tip that can help faculty, staff, or students work smarter, collaborate more effectively, or use technology better? Share IT! Submit an idea for Tech Update articles, success stories, technical tips, and more today.
Need IT Help?
The Northeastern IT Service Desk is available 24/7 to assist with technology questions and issues. Call 617.373.HELP [4357], email help@northeastern.edu, or visit the Tech Service Portal for chat and self-service support.