Support

Home » Support

We’re with You through Every Step of Lifelong Learning

Elevating students, faculty, and staff in their academic and professional pursuits is a community-wide endeavor—and the university’s support teams are here to provide a solid base for excellence. From fielding service requests to helping instructors digitally enhance their courses, all members of the Northeastern community can aim high knowing the technical details are taken care of. 

Explore the Tech Service Portal

Submit requests, access the Knowledge Base, report issues, and more—all in one place.

Explore the Tech Service Portal

Submit requests, access the Knowledge Base, report issues, and more—all in one place.

Receive Training and Gain Skills

Get hands-on instruction from technology professionals, register for a virtual workshop, or browse our resources.

Receive Training and Gain Skills

Get hands-on instruction from technology professionals, register for a virtual workshop, or browse our resources.

Get the Status on Solutions and Services

We work tirelessly to keep you on the pathway to discovery. Stay up-to-date on tech issues and outages, and when they get solved. 

Get the Status on Solutions and Services

We work tirelessly to keep you on the pathway to discovery. Stay up-to-date on tech issues and outages, and when they get solved.

Still Need Support?

Reach out to us—we’re happy to help you!

Email

Call: 617.373.4357

Chat Online

Find Answers

Explore Services

On the Boston Campus?

Stop by the Tech Help Desk on the second floor of Snell Library for answers to your questions on accounts, software, computer issues, and more. It’s open 24 hours a day, seven days per week (except during winter recess), at 360 Huntington Avenue, Boston, Massachusetts, 02115.