Marcus P. Robinson named named associate vice president of engagement and experience

Feb 20, 2019

Home » Digital Workplace » Marcus P. Robinson named named associate vice president of engagement and experience
Portrait of Marcus P. Robinson, new associate Vice President of engagement and experience

Marcus P. Robinson

Marcus P. Robinson, an accomplished IT leader, has been named associate vice president for engagement and experience in the Office of the Vice President and CIO for Northeastern University. Reporting to the Vice President for Information Technology and CIO Cole W. Camplese, Robinson starts April 1, 2019.

As associate vice president of engagement and experience, Robinson will oversee a portfolio of functions and projects across digital strategy and governance, IT communications, and customer service, all with the goal of providing world class support to the University community. In partnership with the Office of the Vice President for University Marketing, he will help implement models and services to optimize and support Northeastern’s digital presence, including in the areas of security, accessibility, and brand. In support of customer engagement, Robinson will lead Northeastern’s central IT service organization, exploring innovative approaches to support, including through AI-powered environments and advanced analytics to predict and proactively meet customer challenges, needs, and aspiration.

Camplese said, “I am thrilled to have Marcus join us at Northeastern. His vision and passion for his work will align with our efforts to achieve the goals set forth in Northeastern 2025.”

Robinson has more than 20 years of experience in private and public higher education leading efforts and teams in IT, digital strategy and governance, communication, customer engagement and service, support for teaching and learning, IT administration, and more.

Since 2016, Robinson has served as executive director for engagement, alignment, and strategy at the University of Chicago, where he helped foster a greater focus on customer service and engagement across central IT; improved the ways in which IT engaged and communicated with the campus community; expanded leadership development opportunities for IT staff; established a University-wide IT Leadership Council; and helped to advance several high-profile University risk projects, including in the area of web strategy and governance. Prior to the University of Chicago, he spent seven years at The Pennsylvania State University championing and supporting a broad portfolio of community building, governance, web strategy, customer engagement, organizational change, staff development, and communication efforts.

“I’m excited to join the Northeastern community and to have the opportunity to bring together several important areas of focus within IT and the University,” said Robinson, “I’m eager to explore how Northeastern IT can further enable and extend the important work of faculty, students, and staff in the pursuit of Northeastern 2025.”

Read More Articles

Digital Workplace

A sunset over the ISEC building on Northeastern's Boston campus.

The Sun is Setting on Windows 7

Microsoft and Northeastern are both ending support for Windows 7. Upgrade to Windows 10 before January 2020.

Security

Data Destruction Day 2019 Recap

Simply donating or disposing of your old devices can put you at risk to have your data stolen. But on our annual Data Destruction Day, Procurri Data Security Services comes equipped with the right tools to responsibly destroy hard drives and other forms of data storage.

Security

Security Tips from OIS: Social Media

Social media helps us foster relationships, build connections, and unwind after a long day. But there's also potential security risks.