In the first Tech Update of 2024, you’ll find useful information to kick off the spring term. In this issue, find out what’s new in the Student Hub, how to protect yourself from phishing attacks, and where to get in-person IT support. 

In case you missed them, you can browse all past issues of the Update on the ITS website.   

As a reminder, the IT Service Desk is just a call, email, or chat away for technology support. Or take advantage of the self-service options at service.northeastern.edu/tech



Marcus P. Robinson     

Co-interim Chief Information Officer 

Connect to Tech has the tech resources you need 

The start of a new term is an ideal time to explore essential technology available at Northeastern. Connect to Tech is the go-to destination for tech information and resources that support collaboration and innovative work across the university. 

Visit Connect to Tech  >

A faster, simpler Student Hub experience  

Exciting new features and performance updates have been added to the Student Hub. Favorite Links and Recent Links can now be accessed on the homepage next to My Applications, allowing you to launch and navigate important resources in fewer clicks. 

Read about the Student Hub updates  >

 New Year, new phishing scams 

With 2024 officially underway, many of you are already working on your New Year’s resolutions. But have you considered adding a cybersecurity goal to your list?  

Phishing is a cyber threat designed to trick you into revealing sensitive information or deploy malicious software and it’s one of the most common and dangerous scams the university faces.  
Steps you can take to avoid becoming a victim of a phishing attack >

In-person IT support at the Tech Bar 

On the Boston and Oakland campuses, walk-up IT support is available to you with no appointment necessary. Whether you have a question about Canvas or need Wi-Fi support, a member of the IT Service Desk team is ready to assist. 

See all the IT support options available to you  >

Borrowing hardware just got easier 

Need to borrow a laptop, camera, adapter, or charger? Locker and vending services have been moved to one central location within Snell Library, making it easy for you to locate hardware and tech items to help you get through your day. Visit the Hub, near the front entrance, to find items available for a brief loan.  

Get started with locker and vending services >

Share IT

The IT Services Communications team wants to hear from you! Do you have a great tip that can help faculty, staff, or students work smarter, collaborate more effectively, or use technology better? Share IT!  Submit an idea for Tech Update articles, success stories, technical tips, and more today.  

Need IT Help?  

The Northeastern IT Service Desk is available 24/7 to assist with technology questions and issues. Call 617.373.HELP [4357], email help@northeastern.edu, or visit the Tech Service Portal for chat and self-service support.

Visit the Tech Service Portal >