In the latest issue of Tech Update, learn about the rollout of the new Family Hub as well as the importance of regularly updating your devices’ operating system.  

In case you missed any, you can browse all past issues of the Update on the ITS website. You can also now submit tips and success stories that you’d like to share in future updates, through the Share IT! feature that you can read about below.  

As a reminder, the IT Service Desk is just a call, email, or chat away for technology support. Or take advantage of the self-service options at service.northeastern.edu/tech



Marcus P. Robinson     

Co-interim Chief Information Officer 

The Family Hub is here

Parents and families now have a new way to navigate the university and support you on your Northeastern journey. The Family Hub, which replaces and expands upon the Parent Portal, can allow family members of undergraduates to view student account information such as course schedules and transcripts, pay tuition bills, and add funds to a Husky account. Families can sign in to the Hub using the same login used for the Parent Portal, or their undergraduate students can grant and manage their access to the Family Hub with a family account.

Learn more about the Family Hub >

Three reasons to update your operating system

Updating your operating system is essential for maintaining the security and performance of all your devices and applications. 

Find out why you should update your OS >

Duo end-of-life support

Duo, the university’s two-factor authentication service, recently stopped providing Android 10 and iOS14 operating systems the ability to download the Duo app. If your device is impacted and you cannot download Duo, there are other ways to authenticate your account.

Learn how to manage your Duo account and trusted devices >

Do you have a story idea to submit? Share IT! 

The IT Services Communications team wants to hear from you! If you have a great tip that can help enhance teaching and learning, or help faculty, staff, or students collaborate more effectively or use technology better, submit your idea to be featured in future Tech Update articles, success stories, technical tips, and more.   

Share your idea > 

Share IT

The IT Services Communications team wants to hear from you! Do you have a great tip that can help faculty, staff, or students work smarter, collaborate more effectively, or use technology better? Share IT!  Submit an idea for Tech Update articles, success stories, technical tips, and more today.  

Need IT Help?  

The Northeastern IT Service Desk is available 24/7 to assist with technology questions and issues. Call 617.373.HELP [4357], email help@northeastern.edu, or visit the Tech Service Portal for chat and self-service support.

Visit the Tech Service Portal >