Building a Community that’s Connected and Empowered
Learners today need connection.
Today’s learners, researchers, and innovators need connections and smart tools to succeed. Northeastern IT Services provides cutting-edge AI tools, new technologies, and full support, removing barriers between places and cultures. Through these tech solutions, IT Services helps move teaching, learning, and research forward at Northeastern University, where connection and innovation work together to create meaningful impact.
AI at Northeastern University
See how AI is changing learning, research, and work across the university. Northeastern students and staff get Claude AI access. Departments and research teams get enterprise AI tools. Northeastern tech resources make artificial intelligence easy to use, responsible, and powerful
- Mastering AI prompts for better results
Have you seen all the hype around AI, but wondered how it fits into your work and life? Perhaps you’ve given it a try, but haven’t been thrilled with the results. If you’re wondering how to best implement AI to make processes easier or how to simply get something useful out of platforms like Claude or Copilot, you’re not alone. …Continue Reading Mastering AI prompts for better results - How to securely use AI at Northeastern University
When a student pastes their financial aid appeal into ChatGPT, or a researcher copies unpublished data into an artificial intelligence tool, they’re potentially exposing sensitive information beyond university protections. As AI becomes essential across campus, a few key practices can help use these tools effectively while protecting sensitive data. …Continue Reading How to securely use AI at Northeastern University - Skip the hold music: Meet Northeastern’s AI chat
When you need help with a password reset or have a quick question about university services, waiting on hold or digging through help documentation can be frustrating. That’s why Northeastern has been deploying AI-powered chat assistants that deliver instant, accurate support. …Continue Reading Skip the hold music: Meet Northeastern’s AI chat
Updates and Success Stories
Northeastern students, faculty, and staff use technology 24/7. Always being connected facilitates their work and impact.
- Mastering AI prompts for better resultsHave you seen all the hype around AI, but wondered how it fits into your work and life? Perhaps you’ve given it a try, but haven’t been thrilled with the results. If you’re wondering how to best implement AI to make processes easier or how to simply get something useful out of platforms like Claude or Copilot, you’re not alone. …Continue Reading Mastering AI prompts for better results
- Secure cloud storage: Making the most of Microsoft OneDrive
Cloud storage means no more printing the wrong version of a document because you have eighteen copies saved. No more duplicating work when teammates edit simultaneously. No more realizing the file you need is on the laptop you left at home….Continue Reading Secure cloud storage: Making the most of Microsoft OneDrive - Prioritizing the projects and work that matter most for Northeastern
With technology requests coming from every corner of the university, how does Northeastern decide which projects and initiatives move forward? A new process brings clarity to these decisions, ensuring IT investments align with what matters most: student success and university priorities. …Continue Reading Prioritizing the projects and work that matter most for Northeastern
Connecting 38,000-plus students, 3,000-plus faculty, and 4,000-plus staff members across 13 campus locations
Team ITS Is Hiring!
Rooted in a people-first mentality and a deep commitment to meaningful relationships with colleagues, the IT Services team drives digital transformation across Northeastern University’s global campus network. Join a flexible, highly dynamic, and collaborative organization that values individuals’ success as much as the team’s mission.
A World of Possibilities, Powered by Technology
Explore how Team ITS can support your goals.
Training
Training for Every Skill Level
Build new competencies and skills to support working, teaching, and learning at a modern digital university.
Information Security
Data and Asset Protection
Keep your personal data—and Northeastern’s data—protected and secure.