Students,
As the new terms kick into gear, this Tech Update provides helpful tips on accessing technology and shifting from myNortheastern links to the Student Hub. The Tech Update is sent periodically to help ensure that you’re supported every step of the way at Northeastern.
As always, technology support is available 24/7 throughout the year. Call 617.373.HELP [4357], email help@northeastern.edu, or visit the Tech Service Portal at service.northeastern.edu/tech.
Cheers!
– M
Marcus P. Robinson
Associate Vice President, Engagement and Experience
Tech Update: February 1, 2022
Connect to Tech
As the new terms begin, refresh your knowledge and explore the technology available at Northeastern. Connect to Tech has the resources you need to personalize your learning, maximize productivity, and work collaboratively.
Find myNortheastern Services and Links in the Student Hub
The myNortheastern portal has undergone changes. For example, although services and links were retired from the student portal on January 4, students are already accessing email, academic schedules, course registration, financial services, and more on the Student Hub.
Log into the Hub at me.northeastern.edu and navigate to the Resources page, the primary location to find the portal links and resources.
Learn more about the transition to the Student Hub
Support When and Where You Need It
Regardless of where you are, or what time it is, IT support is available at Northeastern.
- 24/7 IT Support from Anywhere
All-day, every day—and night—support is available by emailing help@northeastern.edu, by calling 617.373.4357[HELP], and by visiting the ITS Tech Service Portal at service.northeastern.edu/tech. - The Boston Campus Tech Bar
The Tech Bar on the second floor of Snell Library can help with laptops and devices, navigating Canvas, equipment lending, and more. Open Monday – Friday, from 8 a.m. – 8 p.m. - Tech Assistant
At any time, open the chat bubble in the Tech Service Portal to chat with Northeastern’s Tech Assistant, a virtual agent that can help find the answers to tech support questions.
For quick access to help articles, IT tickets, and service requests, download the Now Mobile app.
Learn more about expanded tech support services
Duo 2FA Mobile App Is Keeping the Northeastern Community Safe
Duo 2FA (two-factor authentication) protects your online identity and personal information as well as the university’s research, intellectual property, and institutional data. For those not already using it, the Duo mobile app can make account security even easier. Download the app today and update device settings at 2fa.northeastern.edu to begin managing your login requests with just a tap of the screen.
For more information about using Duo mobile app
Looking for More Tech Updates?
The Tech Talk community is available 24/7 through Communities at Northeastern. Find announcements, tips, and a place to engage with others about how technology impacts daily life at Northeastern.