ITS Ready to Help in Time of Change

Sep 9, 2020

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Things may be a bit different in Snell Library this fall, but ITS is still here for all your tech needs—online, lending, and self-service options have been expanded. A few helpful hints:

Printing: To reduce touchpoints in Snell, the number of available printers has been reduced. Individuals are asked to prioritize printing related to academic and research work over posters and personal printing. In particular, student groups should consider Collegiate Press Reprographics for organizational printing needs. Check this list for the current availability and locations of printers managed by ITS around the Boston campus.

Contactless equipment lending: Laptops, cameras, adapters, and other hardware items continue to be available for brief loans facilitated through new smart lockers and vending machines at four color-coded locations in Snell. See its.northeastern.edu/hardware for details.

Snell computers: To reduce touchpoints in Snell, computers have been removed from the first and second floors. However, laptops are available for brief loans through the new smart lockers. See its.northeastern.edu/hardware for details.

Virtual software options: Access a Windows 10 desktop loaded with Office 365, Adobe products, Matlab, Stata, and more – from any device. Visit https://wvd.northeastern.edu and sign in with your myNortheastern login to beginning using the virtual desktop.

Computer and warranty repair services will resume in the near future and will make use of the new smart lockers for contactless drop-off and pick-up.

Virtual “walk-up” support: To reserve as much study space as possible in Snell, the walk-up tech support services are going virtual. The ability to schedule an appointment online is coming soon.

Tech help is still available 24/7/365! Please call the IT Service Desk at 617.373.HELP [4357], email help@northeastern.edu, or start a chat at the Tech Service Portal, service.northeastern.edu/tech.

If you are in Snell and need quick directions or information, such as how to use the new smart lockers, look for one of the ITS concierge staff in red or gray polo shirts and masks.

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