Welcome to the latest edition of Tech Update. The best of 2023 is in! This month’s update looks back at the top five knowledge base articles and blog posts of 2023, plus training resources for faculty teaching in a Global Learning Space classroom next semester. 

You can browse all past issues of the Update from both this and previous terms on the ITS website.  

The IT Service Desk offers technology support 24/7 and is just a call, email, or chat away. Or take advantage of the self-service options at   



Marcus P. Robinson     

Co-interim Chief Information Officer 

Prepare to teach in a Global Learning Space classroom  

More than 400 faculty will be teaching from a Global Learning Space (GLS) classroom next semester. Whether you’re new to GLS classrooms or need a refresher, there are resources available to help you get answers to your questions and make the most of your teaching experience.   

Resources to help you prepare to teach in your GLS classroom this spring > 

Top five knowledge base articles of 2023 

Year-over-year, the IT Services knowledge base responds to and grows with the global campus community. Looking back at the top five articles for the year provides an indicator of what is most important to the university community.     

Find out what knowledge base articles were most popular > 

Top five blog articles of 2023 

In 2023, ITS unleashed a wave of tech blogs and the top five articles are creating a buzz. Take a moment to review the most viewed blog articles to see what community members are talking about. 

Read the top five IT blog articles > 

Celebrating women in IT Services 

Representing more than 30% of the team, women in IT Services have made significant contributions throughout 2023. In observance of Women’s History Month, ITS celebrated their female colleagues. 

Meet a few of the outstanding women in ITS > 

Don’t let phishing ruin your holidays 

While it’s important to rest and enjoy the Winter Break, it’s just as important to continue to be vigilant of phishing attacks, including email, SMS, and voicemail. The FBI reports that a large number of scams, especially around shopping, occur during the winter holidays. Review these tips on identifying phishing scams and what to do if you suspect you’re being targeted.  

Be prepared to identify phishing scams > 

Looking for More Tech Updates?

The Tech Talk community is available 24/7 through Communities at Northeastern. Find announcements, tips, and a place to engage with others about how technology impacts daily life at Northeastern.